Evelyne Raden, Executive Housekeeper at Waldorf Astoria Palm Jumeirah in Dubai, sits down with hosco.tv to talk about her path from Front Office to Housekeeping, and about what it’s like to manage 88 employees in a 319-room luxury hotel.

Although her original passion was for Front Office, having worked as both an agent and as Front Office Manager, Raden says it was her curiosity about the “flip side of the coin” that led her to try out a position in Housekeeping. She discovered that she loved the department’s huge team, its many moving parts, and the coordination that she had to master to succeed as an Executive Housekeeper. She walks us through a typical day overseeing one of the hotel’s biggest and busiest departments, and she shares her position’s unique challenges and inspirations.

According to Raden, to succeed as an Executive Housekeeper, one needs patience—and lots of it! To hear her discuss her favorite part about working on the hotel’s preopening, watch the full video.