HOSCO / Blog
Chatting with Noureldin Khalil
Front of House Manager, The Forty-Four West Bay Residential Tower
Posted on: April 02, 2012
Noureldin graduated from IMI University Centre in Luzern in May 2008 with a Bachelor in Administration in Hotel, Tourism and Events Management.
Upon graduation, he moved to Bangkok, Thailand to join the team of Banyan Tree Hotels & Resorts as a Management Trainee in Front Office. He then moved to Marrakech, Morocco to join Angsana Riads Collection (Managed by the Banyan Tree Group) before he got transferred to the Banyan Tree Al Wadi Hotel in U.A.E as a Duty Manager.
Prior to graduation, Noureldin has completed four internships in F&B, Guest relations, Concierge and Front Office at several Four Seasons hotels in Egypt and Qatar and at the Sheraton Doha.
Noureldin left Banyan Tree Hotels & Resorts a couple of months ago and is presently based in Doha, Qatar where he holds the position of Front of House Operations Manager at the 5-star Forty-Four West Bay Residential Tower: www.44westbaytower.com. 44WB is the first property managed by Doha’s Diplomatic Club.
The Diplomatic Club: www.thediplomaticclub.com was founded in October 2000 and is one of the pioneering organizations in Qatar offering a wide range of services in hospitality including F&B, recreation, Spa, beauty, hotel management and facility management. The company currently employs over 800 people.
Your day-to-day at The Forty-Four West Bay Residential Tower?
My department is in charge of all communications with guests. This includes managing guests requests at the higher standard and efficiently deal with their potential complaints as well as manage communications with the other departments (maintenance, housekeeping, accounting/finance, etc.).
Since I joined, part of my responsibilities as a manager has also been to write SOPs (standard operating procedures) for the department’s day-to-day tasks and having them approved and supported by top management at the Diplomatic Club. In addition, I have been active in the recruitment and training of new staff joining the team.
What do you like the most about your job?
What I like most about my career in hospitality is human interaction as I really enjoy dealing with people whether they are demanding guests or colleagues. As a leader of a small team, I do my best to provide my staff with a comfortable working environment. Since most of us are far from home, we are each other’s only family in the country.
I also enjoy my time researching, typing and editing texts and procedures for the staff as it is a new responsibility that requires inputs from my past experiences and the new standards may well remain for the years to come.
Your best achievement or memory since graduation?
I consider that my best achievement is the fact that I have lived and managed to work in four countries with three very different cultures since I graduated. Like I said, “worked and lived” which is totally different from just visiting.
Your advice to the young talents of our industry registered on HOSCO?
Win your colleagues over; you will definitely need their support. Be friendly but remain professional. If you identify a problem, try to think of potential solutions to propose prior to reporting it. No system is perfect; find ways to improve it make suggestions to your management. Don’t be afraid to make mistakes; just don’t do them twice! I am happy to share with you my motto: “Ambition is my Motivation!”
Also a note for graduates: your degree alone will not help you excel, your performance on site will. Have respect for those who have been working in the positions for years without a degree, as they probably know more than we do.
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