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Chatting with Shadi Saman

Leisure Sales Manager at the Waldorf Astoria and the Hilton Orlando Bonnet Creek

Posted on: May 08, 2012

Shadi Saman is Leisure Sales Manager at the Waldorf Astoria and the Hilton Orlando Bonnet Creek, Orlando, Florida, United States. He is originally from Jordan but recently became an American citizen. He is happily married to Jill who is also active in the hospitality industry. Shadi graduated from César Ritz Colleges in 2000 and then went to the University of Geneva for his Bachelor in Hospitality and Hotel Management degree. He had his internships at the Grecian Park Hotel in Cyprus and at the InterContinental Hotel in Geneva. Shadi then moved to Orlando where he started to work at Loews Hotels and then in distinct properties of the Hilton Group for the last seven years.

Waldorf Astoria Orlando: www.waldorfastoriaorlando.com and Hilton Orlando Bonnet Creek www.hiltonbonnetcreek.com are two leading hotels perfectly located and surrounded by Walt Disney World. 

Your day-to-day at the Waldorf Astoria and Hilton Orlando Bonnet Creek?

I handle the leisure part of the Sales Department which includes International Sales targeting Royalty Families worldwide & Entertainment groups.

I work with a professional team proudly I call my Family, and together we make the entire Sales team. We visit our key accounts and keep in touch with our clients and group contacts to strengthen the relationship and partner with them to solicit new accounts and potential clients. We also participate in road shows and conventions where we visit new targeted clients with great potential for our market. We continue to develop new relationships and expand in the market and create awareness about the latest updates our resorts offer for our partners and leisure clients. 

I work on site at the hotels, I keep checking on my clients and key accounts in house, while I research new potential clients and future dates for leads and requests from our partners. We are a team of three people including our director who is my mentor and then our assistant who is our day keeper and always keeps us up to date with our busy schedules.

I travel on average once a month and to different locations depending on where we need to be and the right time to meet potential clients and new accounts. In the past year locations varied to different parts of the world including Canada, Dubai, Qatar, Saudi Arabia and of course multi cities in the US as New York and Los Angeles.

What skills do you consider important/mandatory for your position?

Attention to details, wowing our clients, great listening skills and the ability to speak different languages.

What do you like the most about your job?

I enjoy drawing smiles on people’s faces and witness the joy and happiness they experience when they visit.

Meeting new people from different backgrounds and cultures.

Your best achievement or memory since graduation?

“Where’s Shadi” Event held at the Hilton Bonnet Creek in January 2012, where I represented the Hilton in the Walt Disney World Marathon with over 30,000 participants from all over the world.

And your worst?

Hmmm.. Well memories will always be memories, what doesn’t kill you make you stronger, so no bad memories for me.

Your advice to the young talents of our industry registered on HOSCO?

Always think Big, pursue what you love, season your performance with passion and take the time to enjoy the magic you created, it will inspire others.

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