Empathy First: An HR Director Tells Us What It Takes To Lead A Team Of 500

Ever wondered what it takes to head up the Human Resources department of a luxury hotel with up to 500 employees? Lucia and hosco tv take us atop Ritz Carlton Hotel Arts in Barcelona to meet its Director of HR, Jordi Sala, who, with over 15 years of experience in luxury hotel management, says it’s all about empathy and good judgment. Jordi gives us the lowdown on talent selection, training, payroll and everything in between (including a tip on how to impress him during an interview!) Watch him describe how his passion for people, his devoted understanding of the hotel business, and his readiness for change have all helped him become the respected leader he is today.