Of course The Ritz London is one of the most famous hotels in the world, but did you know that most of its reservations still come in over the phone? Its Assistant Reservations Manager sat down with hosco.tv to talk about what it’s like to be part of a dynamic 17-person department, what a typical day at the Ritz is like, and what the clients expect during the reservation process.

Calling this department’s responsibilities “massive,” they oversee every room reservation, dining reservation, and quite a few spa reservations as well. They receive between 300-500 calls per day, answer 200-250 emails, and work closely with every department in the hotel to “tailor design” the guest experience. It may surprise you to learn that most of The Ritz London’s reservations come from guests wanting to speak to someone directly over the phone. To find out why, and to learn more about The Ritz London, watch the video!