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Our business started in 2012, but the real story of Sonder starts two years later in 2014, when we visited San Francisco for the first time. We were eager to see the city, but our trip got off to a shaky start.
We’d booked an apartment and we were having a hard time getting in touch with our host. When we arrived at the apartment with all of our luggage, no one was there. After many unreturned messages, we finally connected, and learned there was a key under the mat.
The apartment didn’t look like it was ready for visitors. There was half-eaten food in the fridge and dog hair blanketing the furniture. When Lucas’s allergies started acting up, we realized we’d have to find another place to stay.
We booked a hotel room downtown, and arrived to find comfortable beds with fresh white linens. Nothing exciting, but no dog hair at least. There weren’t too many restaurants in the area, so we ate at a generic chain and went back to our room.
What if there was a place as reliable as a hotel, but with all the warmth and character of a home?
That's why we founded Sonder — because you shouldn’t have to choose between great service and an authentic travel experience.
Francis + Lucas
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