Difficult conversations - A Manager's GuideeHotelier - eAcademy
From time to time, managers face conversations which they may feel ill-equipped to handle. Such discussions may include addressing poor performance or unacceptable behaviours, then giving corrective feedback and handling disciplinary processes.
What you will learn
Don’t forget, managers are also responsible for reinforcing positive performance, too. On this course, you’ll learn how showing respect and empowering employees will lead to fewer challenges down the line and more respect in return. In this Short Course, you will discover how to have these difficult conversations when they do arise, the importance of managing your own emotional state and tips on giving constructive feedback.