Course overview

It is now accepted that Emotional Intelligence is far more predictive of performance than IQ, specially in the hospitality industry. In this course, Dr Erich Steinbock will show you how grow your Emotional Intelligence competencies to cultivate your productivity, increase your self-awareness and develop positive relationships. In the context of hospitality management, Erich shares actionable techniques to increase your Emotional Intelligence and real industry stories on how better lead teams, work with peers, and actively follow when required. You can put this into action to become and more effective and inspiring leader. Dr Erich Steinbock has over 50 years of hospitality Management experience. His previous roles include VP for Ritz-Carlton, Regional VP and Managing Director for Rosewood Hotels & Resorts and several GM appointments around the globe. Dr. Steinbock is an expert in Leadership and Emotional Intelligence earned a Ph.D. in the field.

What you will learn

In this course the Subject Matter Expert will show you how grow your Emotional Intelligence competencies to cultivate your productivity, increase your self-awareness and develop positive relationships. We will look at relationships, go into a journey of self-discovery and assessment, talk about leadership and followership, emphathy and passion, all explained with real-life examples and cases.

Course details

Who is the course for?

This course is for business leaders, managers, top performers and emerging leaders within your organization. Anyone who wants to better manage their own emotions, strengths and skills, or the emotions and skills of their employees.