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Organizational Alignment: Mapping Guest Experience to Employee Experience

Organizational Alignment: Mapping Guest Experience to Employee Experience

SHMS Swiss Hotel Management School


Taxes included

Course overview

This program will address how to develop a values-driven workplace culture by creating proprietary decision frameworks steeped in core values and principals.

What you will learn

What you will learn
• To question critical concepts of people management beginning with organizational culture and values. • To understand through practical cases how values can impact the way people (including guests and employees) act, think and feel. • To develop an organizational culture of engagement. • To understand the link between the experience the employee has within their working life and the experience the customer has with the organisation to impact both parties’ success.

Course details

Who is the course for?

To achieve that aim, as a leader, you will learn the main requirement is the alignment of those values and the design of the internal brand/employee experience. We will be mapping the guest experience to the employee experience for higher profit margins and customer loyalty. Self-paced course.