[{{ $ctrl._job.status.name | translate}}] Concierge for Mayfair Park Residences
45 Park Lane - Dorchester Collection

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Job description

Our Concierge are the pillars of our residences, Mayfair Park Residences! Entrusted with providing the highest level of hospitality and comprehensive information to the residences, and to create a consistently outstanding guest experience. Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests.


A day in the life of our Concierge… demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the contributions that our Concierge accomplish would be lengthy but the list below is essential to know.

  • Our Concierge are responsible for providing the highest level of hospitality and comprehensive information to the residences, and to create a consistently outstanding guest experience during their day. This will include identifying residents’ specific needs, requirements and handling all arrangements in a discreet manner; display thorough knowledge of current London transport, facilities & events (e.g. place of interest, maps, famous places, restaurants, transportation information, etc.); and handling required resident arrangements and reservations all to ensure our guests receives nothing but the best experience.
  • Sometimes our guests have special requests involving restaurant and bar recommendations, transportation needs and even special occasions. Most of these requests are fulfilled by our Concierge.
  • Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day. The purpose of Concierge is to live their behaviours to continue to create our legacy.
  • Communication is what keeps our departments running perfectly. Our Concierge must communicate with other departments and extended hotel team in order to ensure the alignment remains.

The items shared are essential. However, to ensure consistency, our Concierge are provided with specifics on how we care for their department and our hotel.

Requirements

  • All of our employees are ambassadors of our Vision, Values and culture. Our Concierge do this with all they do.
  • We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection.
  • Our guests forge our legacy. Knowing and understanding them is our goal, valuing kindness over process.
  • In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.
  • English is the primary language used in our hotel. Our Concierge must feel comfortable communicating in this language.
Job type
Full-time
Location
London, United Kingdom
Department
Front Office concierge
Languages
English
Starting in
As soon as possible
Duration of the contract
Indefinite
Other benefits

Our success is a result of our employees. We believe that everyone part of our team should share the rewards. For this position, here are just some of the benefits you will receive:

  • Employee Introductory Scheme - £750.00
  • World-class training and development
  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants within Dorchester Collection
  • Uniforms provided or complimentary dry-cleaning

45 Park Lane - Dorchester Collection

Dorchester Collection’s 45 Park Lane in exclusive Mayfair, London opened in September 2011 with Wolfgang Puck’s first venture in Europe, CUT at 45 Park Lane. Throughout the hotel, luxurious and contemporary interiors by New York based designer, Thierry Despont, provide a club-like feel. The chic hotel will offers London’s in-crowd and the most seasoned of jetsetters a smart but discreet hotel from which to enjoy London. Each of the spacious 45 rooms and suites offer views of Hyde Park, as does a spectacular Penthouse Suite featuring a spacious balcony with panoramic views over Hyde Park and Mayfair. A striking central staircase leads to the first floor featuring Bar 45, a library and a private media room.

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