Spa Host at Mayfair Park Residences
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Spa Host at Mayfair Park Residences

About the job

Our Spa Host team are the angels of our Spa! Entrusted with taking caring for every detail in our iconic spa. Though skilfully trained, they never lose sight of their ultimate responsibility, to create lifelong memories for our guests. On top of the normal spa attendant duties our spa hosts will the ambassadors of our spa, and will also be expected to deal with guest requests, ranging from food and beverage orders to special requests in the gym and pool areas.


A day in the life of our Spa Host demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the contributions that our Spa Hosts accomplish would be lengthy but the list below is essential to know.

  • Our Spa Hosts responsible for the impeccable standards of cleanliness and keeping the spa tidy during their day. This will include light cleaning duties, carrying used linen from the guest areas in the spa and transporting it in a trolley to the linen room, setting up treatment rooms for spa therapists and keeping the spa stocked with guest amenities all to ensure our guests receives nothing but the best experience.
  • Sometimes our guests have special requests for a set up in their locker or a certain type of slipper and can celebrate even special occasions. Most of these requests are fulfilled by our Spa Host.
  • Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day. The purpose of Spa Hosts is to live their behaviours to continue to create our legacy.
  • Communication is what keeps our departments running perfectly. Our Spa Host must communicate with other departments and extended hotel team in order to ensure the alignment remains.

The items shared are essential. However, to ensure consistency, our Spa Hosts are provided with specifics on how we care for their department and our hotel.

  • Our success is a result of our employees. We believe that everyone part of our team should share the rewards. For this position, here are just some of the benefits you will receive:

    • Employee Introductory Scheme - £750.00
    • World-class training and development
    • Complimentary nights with breakfast within Dorchester Collection
    • 50% F&B discount at selected restaurants within Dorchester Collection
    • Uniforms provided or complimentary dry-cleaning
  • Department: Spa Hostess Spa & Wellness

About you

  • All of our employees are ambassadors of our Vision, Values and culture. Our Spa Host do this with all they do.
  • We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection.
  • Our guests forge our legacy. Knowing and understanding them is our goal, valuing kindness over process.
  • In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.
  • English is the primary language used in our hotel. Our Spa Host must feel comfortable communicating in this language.
  • Understanding of a spa operation. Previous experience desirable. Full training will be provided
  • F&B experience desirable
  • An eye for detail and attention to detail
  • Empathy and care must be part of their DNA.
  • Immaculate personal grooming standards
  • Language required: English.

The company

Dorchester Collection’s 45 Park Lane in exclusive Mayfair, London opened in September 2011 with Wolfgang Puck’s first venture in Europe, CUT at 45 Park Lane. Throughout the hotel, luxurious and contemporary interiors by New York based designer, Thierry Despont, provide a club-like feel. The chic hotel will offers London’s in-crowd and the most seasoned of jetsetters a smart but discreet hotel from which to enjoy London. Each of the spacious 45 rooms and suites offer views of Hyde Park, as does a spectacular Penthouse Suite featuring a spacious balcony with panoramic views over Hyde Park and Mayfair. A striking central staircase leads to the first floor featuring Bar 45, a library and a private media room.

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Spa Host at Mayfair Park Residences

London, United Kingdom

Full-time, Indefinite

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