Assistant Director of Front Office

Assistant Director of Front Office

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as Assistant Director of Front Office, where you will help lead our team of service ambassadors, maximize Front Office operations and ensure exceptional guest service. 
 
What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
   

What you will be doing:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Consistently offer professional, friendly and engaging service  
• Lead and help manage all aspects of the Front Office department including Front Desk, Guest Services,  Royal Service and ensure all service standards are followed 
• Handle guest concerns and react quickly, logging and notifying proper areas  
• A focus of building our Accor Live Limitless loyalty program throughout the hotel 
• Assist in conducting regularly scheduled departmental meeting  
• Assist in managing the departmental budget, completing month-end duties  
• Balance operational, administrative and Colleague needs 
• Assist guests regarding hotel facilities in an informative and helpful way  
• Follow department policies, procedures and service standards  
• Follow all safety policies  
• Other duties as assigned   

 

Your experience and skills should include:

• Service focused personality is essential
• Previous experience in a similar leadership role is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities and the ability to lead by example: 
• University/College degree in a related discipline preferred 
• Strong interpersonal and problem solving abilities 
• Ability to work well under pressure in a fast paced environment 
• Ability to work cohesively as part of a team 
• Ability to focus attention on guest needs, remaining calm and courteous at all times 

 

Your team and working environment:

• A guest experience focused team that coordinates well with all departments
• Individual success is important to department success
  
  Our commitment to Diversity & Inclusion:
  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
  
  Why work for Accor?
  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/