Assistant Front Office/Guest Services Manager
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Assistant Front Office/Guest Services Manager

Accor HQ

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Assistant Front Office/Guest Services Manager

About the job

Assistant Front Office/Guest Services Manager
Inspiring and engaging. As a Rooms Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:
  • Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. 
  • Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment.
  • Review the room availability and check status of departures on a daily basis.
  • Relay all pertinent information to the Front Desk Agents, Valet, Doorman, Coordinators and Drivers, the following shift supervisor, Front Desk Manager, and all relevant areas in the rooms division.
  • Supervise, coach, and mentor the Front Desk Agents, Valet, Doorman, Coordinators and Drivers ensuring the correct sequence of events for proper arrival and departures. 
  • Manage staffing levels as occupancy fluctuates.
  • The number one priority is to be driving the standards while out on the floor with the Front Desk and Guest Services teams. 
  • When observing the colleagues, ensure efficient guest registration, check out, and telephone service.  Ensure that their duties are completed in accordance with established policies, procedures, and standards.
  • Handle any guest challenges that may arise.  Resolve any guest opportunity to ensure complete guest satisfaction.  Then use opportunity as a training tool.
  • Create a welcoming environment for all guests and patrons. Accept requests from guests regarding luggage handling and storage, delivery of items.
  • Resolve guest and employee concerns expeditiously in a manner, which is beneficial to all involved.
  • Conduct daily pre-shift meetings. 
  • Participate in ongoing training of associates for continued performance improvement. 
  • Recognize outstanding performance by service personnel and handle discipline as per standard operating procedures.
  • Inspect associates’ uniforms and operational departmental areas for cleanliness and organization, correcting as necessary and communicate expectations of these areas to the staff.
  • Accept payment for guests’ accounts both at the time of registration and at checkout.
  • Maintain a house bank and make a deposit and accurate report of receipts daily. 
  • Any other duties as assigned by the Front Office Manager or Guest Services Manager
  • When necessary, actively contribute to the successful operation of the resort by labeling, handling, and/or storing guest luggage or delivering guest items on request. Support bellman, doorman, valet, and concierge desk as needed.

Your experience and skills include:

  • One-year hotel Front Office experience plus one year of supervisory experience required.  Management experience preferred.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • High school or equivalent education required.  Bachelor’s Degree preferred.
  • Must be able to read and write to facilitate the communication process.  
  • Requires good communication skills, both verbal and written
  • Must have a valid California license and clean driving record
  • Must possess basic computational ability.  
  • Must possess basic computer skills.        
  • Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service and taking disciplinary action when necessary
  • Ability to work evenings/weekends/holidays
  • Ability to sit/stand for periods of time
  • Ability to solve problems and make rational decisions.
  • Knowledge of Resort operations, its services, and facilities.

 

Physical Demands.

  • Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length.  Length of time of these tasks may vary from day to day and task to task.
  • Ability to sit/stand for periods of time
  • Frequent reaching/bending/heavy lifting up to 50 lbs
  • Must be able to exert well-paced ability to reach different outlets and other departments of the Resort on a timely basis.
  • Must be able to exert well-paced ability in limited space.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. 



Your team and working environment:

 

Just east of the Pacific and slightly north of Expectation.

Welcome to Fairmont Grand Del Mar. An elegant tribute to classic Mediterranean estate, seamlessly fusing old-world charm with modern luxury. Here, an award-winning, Renaissance-inspired spa, critically acclaimed dining, exclusive boutique shopping and championship golf course.

Growth and advancement is not only available, it is actively encouraged. We promote a balanced life for our colleagues, continuously seeking new ways to improve our environment and to support our beautiful home of San Diego.



Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit 
https://careers.accor.com/

 

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Closed

Assistant Front Office/Guest Services Manager

San Diego, CA, United States

Full-time, Indefinite

Start Date:

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