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Concierge Agent

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Concierge Agent
Accor HQ

Posted

Job description

Concierge Agent

The knowledge of a great Concierge Agent is the expectation of our guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate guests’ needs and make informed suggestions will ensure they have a truly memorable stay. Together, let’s turn moments into memories!

What is in it for you:

  • Experience living in Banff National Park in the iconic location of Lake Louise
  • Subsidized staff accommodation provided on-site for full time status
  • Access to our Lifestyle Program activities
  • One duty meal in our newly renovated staff cafeteria
  • Competitive extended benefits package including medical, vision and dental for full time permanent status
  • Employee Travel Program
  • Comprehensive Wellness Platform (LifeWorks)
  • Discounts on food & beverage/fitness centre/spa/golf
  • Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

What you will be doing:  

  • Offer professional, consistent, friendly and engaging service
  • Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction
  • Educate guests on the programs and activities available
  • Offer assistance to all guests in making reservations and arrangements for travel, dining and activities
  • Serve as a liaison for guests by providing information relating to all aspects of the hotel
  • Maintain knowledge of the hotel’s emergency procedures
  • Ensure a clean and safe working environment, and actively participate in health and safety initiatives
  • Adhere to all hotel environmental policies and initiatives
  • Carry out any other tasks as assigned

Your experience and skills include:

  • Previous experience in a similar environment will be an asset
  • Must possess outstanding guest service skills, including professional verbal communication skills
  • Good computer literacy (experience using Property Manager System preferred, and proficiency in MS Word, Outlook and Excel)
  • Self‑motivated, with the ability to make effective decisions
  • Demonstrates initiative, and the ability to work with minimal supervision
  • Ability to maintain high service levels under pressure
  • Ability to consistently stand and walk through out shift

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Your team and working environment:

  • Fast-paced, upscale, luxury hotel
  • Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
  • Hospitality employees worldwide making this a great place to develop lifelong connections   

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Details

Job type
Full-time
Location
Lake Louise, Canada
Department
Front Office concierge
Starting in
As soon as possible
Duration of the contract
Indefinite

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