Concierge Manager

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Concierge Manager
Accor HQ

Posted
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Job description

Concierge Manager 
Are you passionate about providing a superior level of personalised service by ensuring every need, request and desire of our guests is fulfilled? If so we have the job for you! As a Concerige Manager you will provide all guests with information and advise on internal and external facilities and activites. 


What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
  • Shuttle to and from St. Andrews
  • Meals on duty
  • 50% off F&B 
  • Discounted B&B stays
  • Discounted Spa treatments
  • Access to gym and pool area


What you will be doing:

  • Perform an active role in the hotel operations as a key member of the management team, working effectively to achieve business targets
  • Produce budgets for the department. Manage all costs relating to the department in respect of operating supplies and payroll
  • Being able to deal with queries and complaints as soon as you are made aware of them
  • To develop revenue-generating opportunities in a mainly cost based department
  • Ensure all staff is aware of any current news and information
  • Carry out performance reviews annually and job development every quarter 
  • Control the Concierge operation on a day-to-day basis ensuring all operating standards are in place and staff is well briefed
  • To maintain and develop excellent service standards and consistent customer focus

Your experience and skills include:

  • Excellent verbal and written communication skills in English
  • Excellent organisational and time management skills
  • Highly responsible & reliable
  • Ability to focus attention on guest needs, remaining calm and courteous at all times 
  • Positive attitude and supportive, team-based approach towards the attainment of the hotel's short and long term goals
  • Experience in a similar leadership role

Your team and working environment:

  • Work well under pressure in a busy work environment
  • Must be eligible to work in the UK

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Details

Job type
Full-time
Location
Saint Andrews, United Kingdom
Department
Front Office concierge
Starting in
As soon as possible
Duration of the contract
Indefinite

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