Doorperson/ Valet (Part-Time)
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Doorperson/ Valet (Part-Time)

Accor HQ



Doorperson/ Valet (Part-Time)

About the job

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Doorperson/Valet.

What is in it for you:

  • Wonderful company culture - our colleagues are at the heart of all that we do
  • Food & Beverage discount of 50% in our restaurants
  • Employee benefit card offering discounted rates in Accor worldwide for you and your family
  • Learning programs through our academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  • Comprehensive extended health benefits package
  • Full rate of pay of $15.81/hour

Job Description

Reporting to the Guest Service Manager Valet, responsibilities and essential job functions include but are not limited to the following:

  • Noticeably positioned at entrances to provide parking assistance upon arrival and departure of guest vehicles
  • Greet all guests arriving by vehicle, and promote valet parking as only hotel related parking option or clearly directs guest to appropriate public parking service if they prefer
  • To ensure customer satisfaction by offering the highest caliber of service to the hotel guest on arrival and departure and throughout the length of the guest stay
  • Greet all guests and co-workers with a smile and an appropriate hospitality greeting
  • Ensure all vehicle keys are clearly identified and stored in a locked location
  • Provide the guest with detailed parking fees and clear explanation of valet benefits
  • Ensure all entrance areas are free and clear from congestion for arrivals and departures of vehicles by ensuring all cars are parked in an expedient manner
  • Complete thorough walk around of guest vehicles prior to entering garage and highlight any damage on corresponding valet parking ticket
  • When requested or anticipated, will provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives and tourist attractions
  • Provide the removal of items from stored vehicles if required, and other miscellaneous services requested by the guest or supervisor in a timely manner
  • Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual
  • Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty and informing security
  • Strict adherence to Fairmont Service Standard Expectations as it relates to valet parking
  • In the course of normal duties; observe, report or take immediate corrective action on deficiencies, malfunctions, and untidiness
  • Able to operate all types of vehicles (manual and regular transmission)
  • Maintaining security of keys in an orderly manner
  • Ensures accountability of all tickets. Immediately reports variance to manager
  • Completes a variety of reports regarding claims tickets and payments.
  • Audit the keys at the end of every shift
  • Available to work the 3rd shift ( overnight )


  • Available to work weekends, evenings and shift work
  • Excellent verbal communication skills
  • Excellent interpersonal skills
  • Team oriented
  • Customer service focused
  • Professional manner and outgoing personality
  • Valid Driver’s License with no infractions
  • Good command of the English language

Additional Information

Physical Aspects of Position include but are not limited to the following:

  • Frequent standing and walking throughout shift
  • Physical ability to operate a vehicle (foot pedals, gear shift, steering wheel, etc.)


Doorperson/ Valet (Part-Time)

Ottawa, Canada

Part-time, Indefinite

Start Date:

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