Duty Manager
Duty Manager

Accor HQ

Posted

Duty Manager

About the job

Prime Function:

  • Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel.
  • Responsible for Reception, Concierge operations, Telephones, Hospitality and Cashier.
  • Liaise with different departments for smooth and coordinated work.
  • Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
  • Ensure to interact with the guests & enable the team to understand guest requirements.
  • Ensure that the arrivals and departures for the day and relevant records are maintained.
  • Ensure quality in all aspects of work and among the staff in the lobby.
  • Ensure that newspapers and parcels are delivered in the rooms without delay.
  • To be readily available at all times to deal with problems or complaints.
  • Ensure effective and speedy check-in & check-out facilities.
  • Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
  • Ensure that the entrance is easily accessible to cars and taxis at all times.
  • Conduct briefing for concierge and Front Desk Associate’s
  • Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;
  • Ability to accept responsibility;
  • Self-confidence, motivation, drive and tenacity;
  • Ability to enhance organizational performance;

Work Experience

  •  Prior relevant experience of 4 - 6 years.
  • Ability to drive change and look for operational efficiencies across the network
  • Exceptional management and Motivational skills.
  • Able to work under pressure and meet deadlines
  • Strong leader with the ability to guide, coach, motivate and exhibition.

Benefits

  • Opportunity to develop Career.
  • A Bienvenue card-offering a special staff rate at our hotels.
  • Be part of global community in hospitality industry

 

Duty Manager

Chennai, India

Full-time, Indefinite

Start Date:As soon as possible

Latest start date: