Event Manager, Sales & Services
Event Manager, Sales & Services

Accor HQ


Event Manager, Sales & Services

About the job

#1 Island Destination in North America



At the Fairmont Empress, our engaging service & first class cuisine make every special event a truly memorable affair. Effectively plan the details of upcoming programs (up-sell products and services, ensure the appropriate event space has been blocked, ensure all event requirements are met), distribute information to operating departments in a timely manner, provide support and guide banquet personnel to ensure a successful and effective operation ending in a positive guest experience.  Be an ambassador for our exceptional offerings as Conference Services Manager, where you will liaise between multiple departments to meet the needs, exceed the expectations of your clients, and be a part of our Fairmont Family in a highly collaborative environment. 

Summary of Responsibilities:
Reporting to the Director of Events Sales & Services, responsibilities and essential job functions include but are not limited to the following: 

  • To organize and plan meetings & events for groups and event-only events that are confirmed for the hotel
  • Expedite function bookings, writing menus, preparing resumes, event orders, floorplans and additional tasks as required.
  • Compile and distribute conference agendas and event orders
  • Respond to all inquiries regarding event space availability in a professional and timely manner
  • To accurately forecast, maintain and upsell revenues
  • Ensure detailed and open communication with all operating departments to ensure smooth execution of convention details
  • Working closely with the client and hotel departments throughout the duration of the event ensuring the successful outcome of the client’s program from arrival to departure.
  • Conduct Pre and Post Conference meetings with groups to plan and address strengths and weaknesses of an event while soliciting repeat business
  • Facilitate daily Catering/Banquet/Kitchen meetings to ensure perfection in service delivery
  • Build partnership with the Banquet team to ensure service standards are maintained
  • Work in compliance with our service standards to ensure the highest quality of service and customer satisfaction
  • Foster a co-operative team spirit with and between Sales, Event Operations, Culinary, Stewarding and Front Office Teams.
  • Conduct site inspections for events as well as detailed pre-planning site visits for definite Group and Catering Clients.
  • Ability to utilize operation systems to track, solicit, book, produce event orders and conduct follow up on accounts
  • To upsell the hotel’s services via suggesting food and beverage enhancements to contracted events, hotel amenities, enhanced room drops and adding additional event space and events.
  • Build a close partnership with Sales Department to ensure all contractual terms agreed upon are carried out as well as to maximize function space for the highest profitability for the hotel.
  • Assist in developing new business ideas and the promotion of existing business within all market segments
  • Ensure close relationships are established and maintained with clients to encourage repeat business
  • Resolve guest complaints when necessary 
  • Additional duties as assigned by the Director of Events, Sales & Services


  • Hospitality Management Degree or a Post Secondary Degree preferred.
  • Minimum of 3 years experience as an Event Manager or Conference Services Manager in a luxury hotel. Five diamond experience an asset.
  • Extensive Food and Beverage knowledge.
  • Knowledge of meeting space capacities pertaining to health and safety procedures and terminology of meeting room set-ups.
  • Proven ability to plan and organize events effectively, with an acute sense of detail
  • Knowledge of hotel banquet and front of house operations
  • Extensive knowledge of Opera (Property Manager and Sales & Catering Programs), Word, Excel and Windows based programs.
  • Must possess excellent interpersonal and communication skills, both written and verbal.
  • Must have ability to handle multiple tasks simultaneously
  • Must have the desire to exceed service standards in providing quality service to our internal and external customers
  • Proven ability to maintain grace under pressure and in chaotic environments
  • Assertive, self-starter, self-motivator with a high degree of professionalism.
  • Must be able to and enjoy working in a busy environment with minimum supervision.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit Fairmont Empress Careers (victoria-hotels-jobs.com) to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Why Work for Accor?

We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We’re so much more than hotels— We are a worldwide Augmented Hospitality leader. We’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 30+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups. 

To connect with us, please visit Fairmont Empress Careers (victoria-hotels-jobs.com)


Event Manager, Sales & Services

Victoria, Canada

Full-time, Indefinite

Start Date:As soon as possible

Latest start date: