Fairmont Gold Supervisor - Full Time
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Fairmont Gold Supervisor - Full Time

Accor HQ

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Fairmont Gold Supervisor - Full Time

About the job

Fairmont Gold Supervisor - Full Time

At Fairmont Hotels & Resorts, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As Fairmont Gold Supervisor, you will bring our exceptional “Fairmont Gold standards” to life – not only by delivering warm, personalized service to our guests, but also by being a role model for your Colleagues.

 

Hotel Overview: At the ocean's edge- a modern oasis, the Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbour views, luxurious accommodation, rave-worthy cuisine and warm hospitality.

 

What is in it for you:

  • Employee benefit card offering discounted rates at Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

 

What you will be doing:

  • Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:             
  • Consistently offer professional, friendly and engaging service
  • Lead and supervise the Fairmont Gold Lounge Attendants to ensure all Fairmont Gold Standards and operating procedures are adhered
  • To monitor maintenance of the physical Fairmont Gold product
  • Review all Fairmont Gold reservations to ensure requests are met
  • Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs
  • Handle guest concerns and react quickly, logging and notifying proper areas
  • Assist Fairmont Gold Lounge Attendants when necessary
  • Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
  • Provide exceptional Concierge information to our guests about local and area attractions
  • To follow department policies, procedures and service standards
  • To follow all safety policies 
  • Other duties as assigned

 

 

Your experience and skills include:

  • Previous guest service experience required
  • Previous Property Management System experience required
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

 

Physical Aspects of Position (include but are not limited to):   

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting up to 20lbs.
  • Occasional ascending or descending ladders, stairs and ramps

 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.


Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

                                                 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

 

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Fairmont Gold Supervisor - Full Time

Vancouver, Canada

Full-time, Indefinite

Start Date:

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