Front Office Supervisor
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Front Office Supervisor

Accor HQ

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Front Office Supervisor

About the job

This luxurious downtown hotel is a real architectural star in the place where skyscrapers where invented.  Guests are invited to discover the finest of everything in the Windy City at our downtown Chicago location.  An architectural gem designed by French architect Jean-Paul Viguier is a 32-floor prism of glass, which features stunning views of Lake Michigan and the Chicago skyline.

As the Front Office Supervisor, you will lead the front desk operations of the hotel, taking care of the guests and ambassadors from the moment they arrive through to their departure by ensuring they have a memorable experience with us. 

What is in it for you:

  • Be part of a high performing team who supports and inspires each other to be your best self everyday.
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21


What you will be doing:

  • Greet, check-in, respond to requests and settle accounts while providing exceptional service
  • Drive engagement through emotional intelligence and genuine connections with our ambassadors and guests.
  • Elevate luxury standards and think outside the box
  • Lead front office operations and address guest feedback

 

Your experience and skills include:

  • A collaborative team player, a creative problem solver who leads with your heart
  • Prior experience working with Opera or a related system is an asset
  • Anticipate guest needs and be genuinely engaging
  • Work well under pressure and able to think on your feet

 

Your team and working environment:

  • A passionate and inspired team that creates unique experiences for all they meet.
  • We recognize and celebrate team and individual successes
  • A brand influenced by French indulgence offering a genuine experience of art de vivre for both employees and guests

 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader.  We are 280,000 individuals placing people at the heart of what we do, nurturing real passion for service and achievement.  Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.


To join our Group, please visit https://careers.accor.com/

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Front Office Supervisor

Chicago, IL, United States

Full-time, Indefinite

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