Guest Service Agent

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Guest Service Agent
Accor HQ

Posted
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Job description

Guest Service Agent
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

 

  • Be part of an internationally renowned hospitality brand
  • Opportunity to work in a culturally diversed environment
  • Employee benefit card offering discounted rates at Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:
  • Maintain regular contact with long staying and guest staying in the suite to ensure satisfaction during their stay
  • Ensure guest's history records are accurately maintained and all recurring guests are pre-registered.
  • Input guest questionnaires, response and comments in the system under the guest profile. 
  • Greet, check-in, respond to requests and settle accounts while providing exceptional service
  • Take initiative to add a personalized experience
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

    Your experience and skills include:
  • Service focused personality is essential; experience is an asset
  • Prior experience working in Opera or a related system
  • Fluency in English; additonal language are a plus

    Your team and working environment:
  • Novotel Sharjah Expo Centre enjoys an excellent location, just off Dubai border, with only 15 minutes' drive from Dubai International Airport, 20 minutes drive to Sharjah International Airport, and just a few minutes drive to all leisure location.
  • We have an excellent team with diverse background, educational and skills, making it a comfortable working environment. 

     

    Do what you love, care for the world, dare to challenge the status quo! #BELIMITLES

 

  • Our commitment to Diversity & Inclusion:
    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

    Why work for Accor?
    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
    By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Details

Job type
Full-time
Location
Sharjah, United Arab Emirates
Department
Guest Relations
Starting in
As soon as possible
Duration of the contract
Indefinite

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