Housekeeping Supervisor
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Housekeeping Supervisor

Accor HQ

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Housekeeping Supervisor

About the job

 

Housekeeping Supervisor
First impressions are everything! As a Housekeeping Supervisor at the Sheraton Suites Calgary Eau Claire (managed by Accor) you will have the opportunity to create lasting memories for every Guest and Colleague. The luxury our Guests experience will ensure their return.

What is in it for you:

  • Employee benefit card offering discounted rates in Accor & Marriott worldwide
  • Competitive benefit program, including medical, dental, vision, retirement savings, and an employee & family assistance program
  • Food & beverage discounts at Sheraton Suites Calgary Eau Claire & Fairmont Palliser
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!

What you will be doing:

  • Supervise room attendants for guestroom quality, productivity, and completion of their assigned rooms; which includes re-training, coaching, and performance managing, while ensuring the team has the correct supplies and tools to complete their tasks, as well as ensuring excellent service and cleanliness standards are maintained throughout the hotel including guestrooms, corridors and surrounding areas
  • Prioritize and inspect guestrooms, while ensure proper room statuses are maintained and communicated to all parties
  • Assign room attendants’ daily task sheets and coordinate/manage key & radio assignments, as well as lead shift briefings when required
  • Anticipate and address guests’ service needs and/or guest concerns, escalate and follow up as required
  • Communicate maintenance issues to the Engineering team as needed
  • Drive colleague engagement within the department while developing and maintaining positive working relationships within the Housekeeping department and throughout the Hotel
  • Responsible for Hotel’s lost and found system, as well as follow up and correspondence with guest inquiries 
  • Responsible for coordinating guest dry cleaning/laundry requests and distribution, as well as staff uniforms 
  • Ensure proper communication with Houseperson team, assist with managing daily tasks of Houseperson team when required
  • Responsible for reconciling mini bar consumption, as well as billing and inventory 
  • Ensure all Housekeeping employees are working in line with all Hotel and Health & Safety policies and procedures

Your experience and skills include:

  • Previous hotel experience, at least one year, in a similar setting is required
  • Proven computer skills are essential, including knowledge of Microsoft Office, including Outlook & Excel
  • Previous hotel housekeeping experience, in a similar setting is preferred
  • Previous supervisory/leadership experience is preferred
  • Knowledge of Property Management System (Lightspeed, Opera or equivalent) is an asset
  • Degree/diploma in a related field is an asset  
  • Excellent organizational, interpersonal and communication skills (both verbal and written) 
  • Strong problem solving skills
  • Proven attention to detail and service oriented approach
  • Ability to motivate and engage colleagues; positive, energetic, and self-motivated

Your team and working environment:

  • Sheraton Suites Calgary Eau Claire is a unique hotel, managed by Accor under the Fairmont brand, and operating as a franchised Marriott property
  • The team at Sheraton Suites Calgary Eau Claire is committed to excellence, open and welcoming and feels like a second family
  • Sheraton Suites Calgary Eau Claire is designed for those in pursuit of adventure, joy and relaxation. Located downtown, our sophisticated hotel is nestled between the urban vibes of a bustling city and the peaceful tranquility of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire, Calgary's Urban Resort.


Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.


Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit 
https://careers.accor.com/

 

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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Housekeeping Supervisor

Calgary, Canada

Full-time, Indefinite

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