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Accor HQ
Posted
Closed
Housekeeping Supervisor - Saudi
About the job
Overview of duties | |
• Ensures that room cleaning services are hygienic and of the highest standard • Is in charge of managing all floor staff • Acting as the 'Mistress of the house', she ensures that guests have a comfortable stay | |
Main responsibilities | |
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• Respects guests' privacy while working • Takes guests' behaviour patterns into consideration, whether the stay is of standard length or long-term • Handles any guest complaints that have not already been settled by team members | |
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• Guarantees a high standard of cleanliness in hotel rooms at all times, the provision of room services (welcome gifts etc) and security in the premises • Ensures that rooms and common areas are constantly kept clean and tidy • Supervises hotel room maintenance with the Technical Department • Ensures the high standard of any services provided by a third-party (linen hire, cleaning etc) • Coordinates room allocation with the front office | |
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• Helps employees improve their skills to the highest degree possible and provides support for career development • Maintains the team's involvement and motivation by taking individuals' needs into account • Prepares the work schedule for the team in compliance with labour legislation • Ensures the appropriate behaviour and impeccable presentation of personnel under his/her responsibility | |
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• Ensures a high standard of room services for guests (welcome gifts etc) • If asked, informs guests about the services on offer at the hotel | |
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• Manages the department's spend on cleaning products and welcome gifts • Helps optimise energy costs • Organises the department for optimum efficiency, ensuring headcount matches the workload • Maintains and analyses dashboard charts (state of rooms, stocks of linen, welcome gifts etc) and implements action plans as necessary | |
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• Respects and ensures respect of standards regarding hygiene, cleanliness and the safety of guests' property • Applies and ensures application of the hotel's safety regulations • Respects the hotel's commitments to the 'Environment Charter' (saving energy, recycling, sorting waste etc) | |
Reporting line | |
Depends on organisation within the hotel | |
Profile | |
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• Diploma or degree in vocational hospitality or F&B studies and/or significant previous experience in a similar position • Computer literate • Languages: fluent in the national language | |
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• Motivational skills, a natural leader • Attention to detail and hygiene • Well organised and autonomous • Guest oriented and service minded • Responsive and dynamic • Physical staying power |
- Department: Housekeeping
Closed
Housekeeping Supervisor - Saudi
Full-time, Indefinite
Start Date:
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