Housekeeping Supervisor - Saudi
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Housekeeping Supervisor - Saudi

Accor HQ

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Housekeeping Supervisor - Saudi

About the job

Overview of duties
 
• Ensures that room cleaning services are hygienic and of the highest standard
• Is in charge of managing all floor staff
• Acting as the 'Mistress of the house', she ensures that guests have a comfortable stay
 
Main responsibilities
 
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                            Customer relations
 
• Respects guests' privacy while working
• Takes guests' behaviour patterns into consideration, whether the stay is of standard length or long-term
• Handles any guest complaints that have not already been settled by team members
 
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                            Professional techniques / Production
 
• Guarantees a high standard of cleanliness in hotel rooms at all times, the provision of room services (welcome gifts etc) and security in the premises
• Ensures that rooms and common areas are constantly kept clean and tidy
• Supervises hotel room maintenance with the Technical Department
• Ensures the high standard of any services provided by a third-party (linen hire, cleaning etc)
• Coordinates room allocation with the front office
 
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                            Team management
 
• Helps employees improve their skills to the highest degree possible and provides support for career development
• Maintains the team's involvement and motivation by taking individuals' needs into account
• Prepares the work schedule for the team in compliance with labour legislation
• Ensures the appropriate behaviour and impeccable presentation of personnel under his/her responsibility
 
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                           Commercial / Sales
 
• Ensures a high standard of room services for guests (welcome gifts etc)
• If asked, informs guests about the services on offer at the hotel
 
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                           Management and administration
 
• Manages the department's spend on cleaning products and welcome gifts
• Helps optimise energy costs
• Organises the department for optimum efficiency, ensuring headcount matches the workload
• Maintains and analyses dashboard charts (state of rooms, stocks of linen, welcome gifts etc) and implements action plans as necessary
 
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                           Hygiene / Personal safety / Environment
 
• Respects and ensures respect of standards regarding hygiene, cleanliness and the safety of guests' property
• Applies and ensures application of the hotel's safety regulations
• Respects the hotel's commitments to the 'Environment Charter' (saving energy, recycling, sorting waste etc)
 
Reporting line
Depends on organisation within the hotel
 
Profile
 
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                           Education / Professional experience
 
• Diploma or degree in vocational hospitality or F&B studies and/or significant previous experience in a similar position
• Computer literate
• Languages: fluent in the national language
 
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                          Skills / Qualities
 
• Motivational skills, a natural leader
• Attention to detail and hygiene
• Well organised and autonomous
• Guest oriented and service minded
• Responsive and dynamic
• Physical staying power
Closed

Housekeeping Supervisor - Saudi

Riyadh, Saudi Arabia

Full-time, Indefinite

Start Date:

Latest start date:

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