INSPIRE-Front Office前厅部管培生
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INSPIRE-Front Office前厅部管培生

Accor HQ

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INSPIRE-Front Office前厅部管培生

About the job

Primary Responsibilities主要职责

·Honesty is a work basis, ensure implement on work with honesty all times.

·Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.

·Ensures a high level of product knowledge of hotel and local area to provide an information service for guest.

·Completed the details of conference or group resumes are met.

·Ensure and maintain the PSB upload is accurately.

·Maintains information security standards compliance of Front Office at 100%.

·The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.

·Carries out any other reasonable duties and responsibilities as assigned.

·Provide the personalize the guest arrival/departure experience

·Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays.

·Full utilization of all kinds of systems to embrace guest experience.

·Accuracy in link of reservations requirement to room allocation/guest needs.

·Liaison between Front Office departments and rest of hotel effective for guest experience.

 

·以诚信为工作基本,在任何时候都需要诚实的执行酒店所有财务制度。

·掌握酒店产品知识,确保贵宾及活动信息的时效性和准确性。

·掌握酒店产品和当地情况的高度了解,以便为客人提供信息咨询服务。

·完成团队接待,检查团队操作的细节需要达到客人要求。

·掌握和保证前台外事传输的正确性。

·确保所有信息安全标准都被百分之百的执行。

·如有必要,该部门有权更改或补充该职位描述。

·完成任何其他合理的职责和被指派的职责。

·为客人提供个性化的到店及离店体验。

·预知客人需求,收集客人喜好,并确保这些需求和喜好在客人入住期间会被一直满足。

·充分利用各类酒店管理系统和软件以提高宾客体验。

·根据预订信息准确地为客人安排房间及满足合理需求。

·在前厅部与酒店其他部门之间有效的沟通来提高宾客体验。

 

Knowledge and Experience知识和经验

·Diploma or Degree preferably in hospitality or related field

·Excellent oral and written skills in Mandarin and English

·Excellent interpersonal & communication skills

·Service oriented with an eye for details

·Good presentation, influencing skills

·Adaptable and flexible and able to embrace and respond to change effectively

 

·酒店管理或相关专业的本科或专科学历

·优秀的中英文听说读写能力

·优秀的人际关系和沟通能力

·以服务为导向的敏锐洞察力

·优秀的表达、影响能力

·适应性强,灵活并能有效地接受和应对变化

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INSPIRE-Front Office前厅部管培生

Foshan, China

Full-time, Indefinite

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