Accor HQ
Posted
Junior Concierge
About the job
Company Description
At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.
Job Description
We are seeking a friendly and customer-focused Junior Concierge to join our team in the heart of London, United Kingdom. As a Junior Concierge, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is memorable and enjoyable.
- Respond to guest inquiries and requests promptly and efficiently
- Provide information about local attractions, restaurants, and entertainment venues in London
- Make reservations for dining, transportation, and entertainment on behalf of guests
- Assist with basic administrative tasks, such as answering phones and sorting mail
- Collaborate with other departments to ensure guest needs are met
- Handle guest complaints and concerns with empathy and professionalism
- Maintain a clean and organized lobby area
- Stay up-to-date with hotel services, local events, and attractions to provide accurate information to guests
Qualifications
- Excellent verbal and written communication skills
- Strong interpersonal skills with a friendly and approachable demeanor
- Basic computer proficiency, including familiarity with Microsoft Office suite
- Ability to multi-task and prioritize in a fast-paced environment
- Problem-solving skills and attention to detail
- Knowledge of London's attractions, restaurants, and entertainment venues
- Customer service experience is a plus
- Flexibility to work various shifts, including weekends and holidays
- Ability to stand for extended periods and assist with luggage when necessary
Additional Information
Discover a world of unparalleled perks tailored just for you:
- Competitive Salary, financial incentives and a Loyalty Bonus of £1.300,00 per year.
- Employee Benefit Card – Discounted rates at Accor properties worldwide.
- Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
- Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
- Complimentary Meals While on Duty.
- Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
- Be Part of the Largest Hospitality Group in Europe.
- Exceptional Training and Development Opportunities through Apprenticeship Program.
- Global Growth Opportunities.
- Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
- Make a Difference with Corporate Social Responsibility and be a part of positive change.
- Social Events and Activities.
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
Let your passion shine, visit
- Department: Concierge