Multi-Skilled Hotel Team Member

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Multi-Skilled Hotel Team Member
Accor HQ

Posted
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Job description

Job Description

Are you an outgoing individual looking for a new opportunity?

Are you a Team player that is able to adapt to a fast paced working environment?

Are you able to deliver great service with a Smile?

Ibis Manchester Centre Princess Street is looking for multi-skilled full time Team members to join us. Is it YOU?



Work Experience

SKILLS

Welcoming guests as soon as they arrive, day or night, with great care and attention, providing a friendly and personal welcome for guests and remains attentive to their needs

Handles phone calls and e-mails but ensures that administrative procedures never take priority over guest relations


Ensuring that the guest service is excellent so that they will return to the hotel

Has an impeccable attitude which conveys the image of the brand and hotel

Responsible for the cashiering procedures in the department

Has an impeccable attitude which conveys the image of the brand and hotel

Understanding and complying with all health and safety regulations for the hotel

Covering Reception, Food & Beverage and help other departments as required

Prepares and serves snacks or breakfasts

Welcoming guests with care and attention and with a personalised approach

Anticipating guests' needs and takes them into consideration

Handling any guest feedback be it positive or negative

Promoting the company's ALL loyalty program

Ensuring all working and public areas are cleaned

Working to meet hotel financial and quality targets


EXPERIENCE

  • Guest oriented, service minded and attentive to details        
  • Previous Customer Service Experience
  • Team spirit
  • Well organised
  • Cash Handling Experience


Benefits
  • Attractive Bonus scheme
  • Pension scheme
  • A discount card to be used in Accor Hotels worldwide
  • Complimentary stays in UK hotels (Bonus Break Vouchers - subject to availability and T&C)
  • Training and Development
  • Additional holidays with service
  • Eye Test voucher, Childcare voucher, Cycle to work scheme
  • Hourly wage of £9.05 per hour


Details

Job type
Full-time
Location
Manchester, United Kingdom
Department
Customer Service
Starting in
As soon as possible
Duration of the contract
Indefinite

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