Night Team Member
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Night Team Member

Accor HQ

Posted

Closed

Night Team Member

About the job

Job Description

We now have an exciting opportunity to recruit NIGHT TEAM MEMBER to join our team at Ibis Styles London Ealing Hotel.

We are a new, modern and stylish Cinema themed hotel in buzzing West London.

Working with an amazing team! You will achieve a high standard of customer care, creating the ultimate customer experience.



Key aspects to the role are as follows:


  • Welcomes guests to the hotel ensuring a smooth check in process.

  • Handle any guest questions, complaints or issues, reporting them and any incidents that occur to the General Manager

  • Carries out all operations concerning guests arrival and departure in compliance with payment procedure

  • Proactive, anticipates guests needs and looks for suitable solution

  • Ensures the security of the hotel and is responsible for the safety and security of both staff and guests

  • Ensuring that all the information are shared to next shift accordingly, in order to maintain the high standard of service.

  • Audits room rates, charges, reconciles and balances revenues generated as per night audit checklist.


As a Night Team Member you will also attend to:


  • Bar & Restaurant duties, included breakfast preparation.
  • Health & Safety Processes
  • Develop and maintain positive working relationships with others
  • Build guest relationship and collect sales leads for the hotel.


Are you the night team member we are looking for? We certainly hope so! 



Work Experience

Work Experience & Skills


·Yes I Can! Attitude

·Ability to deliver great customer service

·Innovative and outgoing

·Fluent in English – verbal and written

·Ideally you will have previous experience in a similar post

·Ideally worked with FOLS before or some other PMS

·Sparkling personality

·Sales orientated

·Well organised

·Team spirit



Benefits

-      Hotel and food & beverage discounts in Accor properties worldwide.

-      2 free weekend breaks per year in the UK.

-      Meals on duty.

-      Extensive training with opportunities to develop within the company.



Closed

Night Team Member

London, United Kingdom

Full-time, Indefinite

Start Date:

Latest start date:

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