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One Touch Agent/Telephone Operator

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One Touch Agent/Telephone Operator
Accor HQ


Job description

Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel – Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere.  We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden.  Enjoy our signature hand-crafted cocktails in Liberté Lounge, the “in-place” to gather and mingle for Philly’s finest clientele. 


Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience.  Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team!



What’s in it for you:

Unlimited career development opportunities, both nationally and internationally.   The sky is your limit!

Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential

Give back through our Corporate Social Responsibility activities and local community based philanthropy.


What you will be doing:

Using your exceptional people skills, you will offer warm and welcoming communication by phone, to our internal and external guests. 

You will assist our guests with special requests and will provide the highest level of customer care, before, during and after their stay.

You will manage calls, field questions and respond to guests thoughtfully and independently. You will exercise good judgment and a strong intuition to anticipate the needs of each guest.

You will collaborate with your team and assist where needed; this role may call for you to wear “many hats”, with direct guest interaction, as well as maintaining your work area, properly handling cash and credit card transactions, rooming lists, and so on


Your experience and skills include:

Passion for delivering personalized customer service and a strong commitment to creating the desired guest experience for all.

Excellent communication, organizational and problem solving skills. An ability to work under pressure while maintaining a sense of poise and professionalism.

An ability to naturally engage with guests and show empathy; have genuine care and concern for both the well-being of our guests and fellow team members

A positive, can-do, team player attitude. A strong desire to support and assist your department and other hotel colleagues, and help them navigate and overcome roadblocks and obstacles.

A desire to learn and grow and a fast paced, chic, exciting environment!




Job type
Philadelphia, PA, United States
Front Office reception
Starting in
As soon as possible
Duration of the contract

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