Raffles Hotel Singapore - Raffles Spa Concierge
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Raffles Hotel Singapore - Raffles Spa Concierge

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Raffles Hotel Singapore - Raffles Spa Concierge

About the job

An Iconic Return. A Legendary Welcome.
 
At Raffles Hotel Singapore, we help you do your best.
 
We welcome guests in 2019 as we write a new chapter after an extensive restoration, breathing new life into the storied hotel. With a diverse range of careers for different talents and personalities, we invite you to be part of the Raffles legend and share your passion for hospitality with the world.  Experience a tremendous opportunity to grow and develop with a global luxury hospitality brand in an oasis for the well-travelled.

Job Purpose
The Receptionist/Concierge is responsible for the good management of the appointment bookings, whilst supporting the collection of data and consolidation of reports. He/she is responsible for generating sales opportunities through a variety of techniques, develops and attains guest experience in the Spa and sells products and services offered by the spa. He/she is expected to maintain guests’ confidentiality and adhere to the PDPA (Personal Data Protection Act) policy.

Primary Responsibilities
SALES AND GUEST EXPERIENCE

  •  Full knowledge and understanding of Raffles Spa products and services. 
  • Full knowledge of Raffles Spa Extraordinary Guest Experience. 
  • Performs pre-consultation for all first time guests and regular guests. 
  • Executes sales, service and guest experience initiatives in the outlet.
  • Meets and exceeds assigned goals for; guest experience and reputation, sales and service, revenue and productivity. 
  • Attends scheduled meeting, training, educational sessions. 
  • Reviews guest feedback daily.
  • Escalates appropriately any billing or service issues.
  • Updates guest profile and treatment redemption record promptly and accurately.
  • Consistently adheres to the Code of Business Conduct.
  • Generates appointments from calling list.

PRODUCT QUALITY AND KNOWLEDGE OF WORK 
Maintains complete knowledge of:

  • All spa features/services, hours of operation.
  • Spa products.
  • Current spa promotions and activities.
  • Maintains complete knowledge and complies with company policies and procedures.
  • Keeps guests updated on currently available promotions and discounts in services offered in the spa.
  • Processes payments from guests for services ordered from the spa.
  • Makes sure all information and personal data provided by guests are kept strictly confidential. Guests’ treatment forms must be filed back properly after used. It should not be left unattended and should always be kept out of sight.

ADMINISTRATIVE DUTIES AND INVENTORY MANAGEMENT

  • Light administrative and clerical duties, such as updating guest profile, updating treatment usage in the system, sales report, filing and data entry.
  • Assists Spa Managers in maintaining a good level of spa collaterals and printing materials such as guest profile folder and consultation cards.

GENERAL HOUSEKEEPING AND MAINTENANCE

  • Ensures the general cleanliness of the reception area, lounge and retail area.
  • Ensures the diffuser burner is lit at all times at the reception, lounge and retail area.
  • Replenishes all writing materials and marketing collaterals at the reception.
  • Reports to Spa Manager on any defects of spa facilities and equipments.

TRAINING

  • Attends all training courses as deemed necessary, and adheres to training as set by the Spa Manager. 
  • Fulfills all scheduled theory and practical training requirements.
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Raffles Hotel Singapore - Raffles Spa Concierge

Singapore

Full-time, Indefinite

Start Date:

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