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This position just got filled, but there are more Front Office reception jobs at Accor HQ

Reception Manager

Accor HQ


Reception Manager

Job Description

Job Description

Ready for a fantastic Opportunity?

Our Front of House team are looking for a Reception Manager. 

Is your heart also beating faster from familiar faces, strangers, people in general and preferably from all over the world? Are you a service-loving talent and available for a new challenge? What are you waiting for? Start a new chapter in your career with us!

Our Reception Manager wil be a key player in the front office team and will be responsible for an incredible hello and goodbye for our guests. Together with your team, you ensure that guests do not forget their experience at Mercure London Bridge hotel. You are visible in our lobby and you enjoy telling our guests everything about the hotel and the Southbank area. Aside from your regular responsibilities, such as welcoming guests at check in and saying see you and check out, answering guest queries and creating ‘sparkles’ (memorable moments), you are managing and coaching the team, checking the tasks are completed, being the Duty Manager on shift, you also turn your hand around for extra projects in which you can show your creativity, expertise and passion for growth. The Reception Manager will deputise in the absence of the Front Office Manager, prepare rotas, ensure targets are met, implement new programs, prepare month end financial reports and tasks. 

Someone else would describe you as a committed manager with human knowledge, a distinct personality and someone who can work in a structured way. And, not entirely unimportant; you work varying services from 7 a.m. to 3 p.m. or from 3 p.m. to 11 p.m. So you can organize your free time flexibly!

In short: You take care of your guests and your colleagues. When someone is angry, you can turn that over to a smile. When someone has a problem, you solve it. You are the face of Mercure London Bridge. 

Of course you also want to know what it's like to work at Mercure London Bridge? First and most important; you end up in a close-knit team in which your own initiative is greatly appreciated and where the atmosphere is good. We believe that colleagues must be able to complement each other and that everyone must be able to be themselves. You get the opportunity to broaden your responsibilities though training and development, free gym, rewards and recognition.

Sounds good?

* Apply as we can’t wait to hear from you!

* We are looking to fill this role as soon as possible 

* If you are successful you will be invited for an interview 

Work Experience
  • 2-3 years working in Front Office as a Supervisor or Team Leader
  • Knowledge of Reservations (resaweb a plus)
  • Knowledge of Front Office systems (fols a benefit)
  • Organisation and ability to multi task
  • Experience in Training and Developing a team


What do you get from us?

* A Discount Card to be used in Accor Hotels Worldwide for hotel stays and food & beverage discounts

* Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C) 

* Training & Development 

* Additional holidays with service 

* use of Hotel Gym

* International Development Opportunities 

* And more: recommend a friend scheme; Employee Advisory Service; Childcare Vouchers;


Job type
London, United Kingdom
Front Office reception
Starting in
As soon as possible
Contract duration

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