Job Description

Job Description

What you will be doing:

- Consistently offer exceptional, friendly and engaging service

- Ensure the best selection for the guest and ensure revenue is maximized through up-selling

-Book room reservation requests, enter rooming lists, and update accurate information in the system

-Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience

- Processing all external and internal calls by redirecting calls or directly assisting the caller





Work Experience

What we need:

- Has an impeccable attitude which conveys the image of the brand and hotel

- Customer service orientation

- Multitasking competencies

- Strong interpersonal and problem solving abilities

- Team work spirit

- Effective verbal and written communication skills

-Fluency in English; additional languages are a plus



Benefits

What we offer:

Working with a fabulous team that are at the heart of the hotel. Being able to be creative with ways to delight and surprise the guests during their stay with us and make the guests stay incredible and unforgettable.

Your Benefits Include:

-Pension Scheme

-A Discount Card to be used in Accor Hotels Worldwide

-Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)

-Training & Development

-Additional holidays with service

-International Development Opportunities

And more: recommend a friend scheme; Employee Advisory Service; etc.



Details

Job type
Full-time
Location
London, United Kingdom
Department
Reservations
Starting in
As soon as possible
Contract duration
Indefinite

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