Resort Night Manager
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Resort Night Manager

Accor HQ

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Resort Night Manager

About the job



Resort Night Manager
Reporting to the Director of Front Office, the Resort Night Manager is responsible for ensuring the highest level of guest service and ensuring that standards are maintained for all positions within the Front Office. The Resort Night Manager also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed.

What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing: 
Provide timely, personalized, friendly and efficient service to our discerning guests.
Assist guest regarding resort facilities in an informative and helpful way. 
Have full knowledge of all resort aspects. 
Ensure that overall cleanliness and maintenance of our lobby exceeds expectations.
Greet, check in and settle guest accounts while ensuring all service standards are adhered to.
Maintain accurate records of daily transactions, including cash handling - currency exchange and balancing a float.
Serve as a sales agent promoting and up-selling resort services.
Have a good working knowledge of Royal Service functions.
Familiarize yourself with group resumes ensuring all details of incoming and outgoing details are executed.
Manages Front Desk while on duty to ensure a smooth operation and the highest level of guest satisfaction.  
Oversight in a collaborative effort of the hotels’ operations during the Night shift that includes on duty Security, Engineering, Housekeeping and 3rd party cleaning company and Kitchen colleagues
Supports the Royal Service, Concierge, and Guest Services departments in the absence of their department head.
Part of the first response team for Emergency procedures and guest incidents during the shift
Assists in driving a service and results based culture in the Front Desk
Owns and resolves guest concerns as these arise
Liaise with other departments to ensure the smooth management of operations, maintaining a close relationship with all Operating and Support Departments to facilitate an exceptional arrival and departure experience.
Maintains a high level of professionalism in all aspects of job performance.
Proactively seeks feedback on guest satisfaction and resolves problems in accordance with our company mission and philosophy of colleague empowerment.
Coaches and mentors colleagues. 
Creates an environment that allows employees to achieve job fulfillment and provides a path for career development with Fairmont Hotels and Resorts.
Reviews arrival and VIPs to ensure all special requirements are met or exceeded
Responsible for the overall safety and security of all Colleagues and Guests during the overnight shift
Assumes full control of the hotel in absence of Senior Leadership team
Knows all emergency procedures and general crisis situation management, including fire and emergency procedures, procedures for handling of fire panel, ensuring guest safety is followed by all hotel staff.
Developments, implements and maintains Guest Service standards.
Conducts and participates in monthly communication meetings.
Monitors and provides feedback on monthly labor expenses.
Ensures effective utilization and productivity of all staff through staff planning, hiring, scheduling and adhering to budget parameters.
Effectively maximizes inventory levels during high occupancy/sold out nights.
Consistently demonstrates an exceptional commitment to personalized service excellence and profitability through special duties as assigned.
Performs any and all other tasks which are assigned by management.
Upholds the highest standard of internal and external customer service at all times.
Promotes a safe working environment by adhering to Health and Safety standards as defined by the Fairmont Orchid.
To promote and enforce health and safety awareness as well as to have a complete understanding of the emergency procedures.
Follow venue policies, procedures and service standards. 
Maintain atmosphere of aloha spirit; be alert to all guests’ needs and requests.
Organize time so all side work is completed according to shift demand.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
To contribute to the improvement of the operation, making suggestions and actively participate in departmental communication meetings.
To actively participate in monthly departmental sales promotions.
Check with manager before leaving shift.  Bring any concerns to the attention of the Manager On Duty.

Your experience and skills include:
Service focused personality is essential and previous leadership experience required
Prior experience working with Opera or a related system
Proven ability to build and maintain good relationships with all stakeholders
Communicate thoughts, actions and opportunities clearly with strong networking skills
Ability to lead by example, believe in a strong team culture and set the scene for high performance

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Colleagues with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, colleagues may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all colleagues are required to fully comply with Fairmont rules and regulations for the safe and effective operation of the hotel’s facilities.  Colleagues who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS!

Closed

Resort Night Manager

Waimea, HI, United States

Full-time, Indefinite

Start Date:

Latest start date:

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