Sales Executive
Sales Executive

Accor HQ

Posted

Sales Executive

About the job

Job Purpose

This position is responsible for supporting the Sales Manager in sales activities in line with the annual sales and marketing plan and to achieve/exceed budget in executing the sales strategy of the Hotel. 

Primary Responsibilities

Sales Support

  • Maintain complete knowledge of the following (to include but not limited to):
    • All hotel features / services, hours of operation
    • Hotel function space, entertainment options, menus and floral decoration options
    • Hotel safety guidelines and evacuation plan
    • Scheduled daily group activities
  • Answer incoming phone calls in a pleasant manner. Handle telephone enquiries according to departmental procedure
  • Coordinate all group arrangements
  • Work with group contacts to facilitate program planning and requirements
  • Communicate group needs and specifications to all relevant departments
  • Follow up with Post-Conference reports and review group billings
  • Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process
  • Maintain gifts inventory and coordinate the sending of gifts to clients
  • Arrange site inspections for potential clients
  • Promote positive relations with clients and attend to all requests expediently and courteously
  • Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
  • Up-sell and promote hotel’s facilities and services  at every available opportunity in order to maximize sales revenue
  • Provides after-sales service and in particular to ensure all guests complaints are efficiently addressed
  • Defines precise clients requirements and ensures that the services offered corresponds effectively to their requests

Competencies

  • Good communication and customer contact skills
  • Service oriented with an eye for details
  • Ability to work effectively and contribute in a team
  • Self-motivated and energetic
  • Must be well-presented and professionally groomed at all times

Sales Executive

Jaipur, India

Full-time, Indefinite

Start Date:As soon as possible

Latest start date: