Spa Receptionist
Spa Receptionist

Accor HQ

Posted

Spa Receptionist

About the job



İş Tanımı

Job Summary/Purpose:

The Spa Coordinator is responsible for all arrivals & departures & calls of all guests who come to Spa as per SOPs. They are responsible for providing customized attention, anticipating the guest / members’ needs. Appropriate and genuine guest communication and engagement is essential to the success of this role. The reception role supports the overall operation within spa department.

  • Adhere the standard operating procedures.
  • Review daily productivity / operation.
  • Monitor scheduling of all services and special programming.
  • Support spa team with any daily / monthly reports required by finance.
  • Maintain a spa database for ongoing guest communication.
  • Monitor scheduling of all services and special programming.
  • Work towards retail and treatment revenue goals set by the department.
  • Communicate guest preferences to relevant departments and co-workers.
  • Maintain inventory and stocking of all reception materials and their accurate records as required by provincial regulations.
  • Maintain cleanliness of spa testers and accurate supply of products on the shelves
  • Maintain accurate accounting procedures for monetary transactions and reconcile all of them by the end of the work shift.
  • Maintain the confidentiality policy for all spa / member guests and employees.
  • Maintain a neat and orderly work area consistent with the high standards of the facility.
  • Tour prospective spa Guests.
  • Provide and take responsibility for the professional delivery of all information on the telephone and in person to all potential spa Guests.
  • Promote all hotel and spa packages and promotions.
  • Establishment of ongoing administrative controls.
  • Communications: respond / review voice-mail and e-mail messages.
  • Operate point of sale system and collect payments from clients for all services rendered.


Nitelikler

  • To have extensive knowledge of hospitality sector, especially upper luxury segment
  • English

Spa Receptionist

Istanbul, Turkey

Full-time, Indefinite

Start Date:

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