ALTERNANT ASSISTANT DE DIRECTION HOTELLERIE RESTAURATION (H/F)
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ALTERNANT ASSISTANT DE DIRECTION HOTELLERIE RESTAURATION (H/F)

ACCOR

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ALTERNANT ASSISTANT DE DIRECTION HOTELLERIE RESTAURATION (H/F)

About the job

Description de l'emploi

 

Nous recherchons un contrat en alternance d’un ou 2 ans pour assister notre Directrice.

En collaboration directe avec la direction de l'hotel et du restaurant, vos principales missions :

·        Accueil personnalisé des clients dès leur arrivée et jusqu’à la fin de leur séjour

·        Renseigner les clients sur les conditions de séjour, les formalités et les services proposés par l’hôtel

·        Maintenir la satisfaction des clients

·        Informer sur les activités touristiques et culturelles

·        Gestion administrative

·        Traitement des mails et des appels téléphoniques

·        Communiquer efficacement avec les différents services (réception, étages, restauration, techniques, etc…)

·        Prise et vérification des réservations / préparation des arrivées

·        Gestion des priorités de l'entreprise en collaboration avec les chefs de service

·        Veille à la sécurité des biens et des personnes en appliquant les règles de sécurité de l’hôtel.

·        Veille concurrentielle

·        Participation à la communication et l’animation interne de l’hôtel (site web, affichage, réseaux sociaux)

·        Valorisation des services de l’hôtel et du programme fidélité de la marque



L'expérience professionnelle

Profil :

·        Accueillant(e) et dynamique

·        Rigoureux (se) et polyvalent (e)

·        Force de propositions et d’initiatives

·        Sociable et adore travailler en équipe

·        Prêt à t’investir dans une équipe où tes actions et ton investissement aura un vrai impact

 

Durée : 1 à 2 ans

Niveau de formation : BAC+2

Rémunération : conventionnelle

Langues : Français / Anglais

Date de début prévue : 01/06/2021

Type d'emploi : Temps plein, Contrat pro



About you

See description
  • Language required: French.

The company

We are far more than a worldwide leader. We are more than 290,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.

Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

WE ARE ACCOR
Our leadership is bold. Our agility thrives on open innovation and we embrace the new, whether it's diversity, trends, challenges. As change accelerates, we continually hone our vision of hospitality reinvented, developing how we use spaces and share with the world.

We are a forward-thinking partner that delivers on steadfast commitment thanks to the most diversified & best performing integrated hospitality ecosystem. Our industry-defining tools catalyze stable growth, driving performance and value. Our global scope and specialist expertise empower those we work with.

Accor hospitality is fundamentally about people and our success relies on our Heartists® to deliver the best service, welcome and care for our guests. With people at heart, our world expands. Our culture nurtures empowerment and welcomes everyone with openness.

We are 100% committed to sustainability, with people at the heart of what we do. As such, we strive to make a meaningful impact by unlocking lifestyle experiences and shaping the hospitality of tomorrow - together, with all our stakeholders: Heartists®, owners, partners, guests and communities.

OUR INTEGRATED HOSPITALITY ECOSYSTEL
Our strong ecosystem of brands, value-added services & solutions, and powerful loyalty program allows us to constantly reinvent unique experiences and services for our clients in line with their evolving needs and new ways of living, traveling and working, from hotel stays to restaurants, to working and meeting. For our partners, we also maximize performance and value, thanks to our complete range of business solutions and expertise.

This unmatched ecosystem creates memorable lifestyle experiences, expanding hospitality beyond hotel walls to elevate everyday moments. And brings to life the vision of Augmented Hospitality at the core of our business, a refined vision of hospitality and the tailor-made services we can provide to a community of clients made up of guests and locals alike.

OUR UNRIVALED PORTFOLIO OF BRANDS
Accor offers the most diverse brand portfolio of the industry with 40+ hotel brands across all segments, from luxury to economy, as well as entertainment, restaurants & bars, coworking and business services & solutions to boost performance.

OUR GLOBAL FOOTPRINT
The Group is established in 110 countries and we are constantly expanding our presence and leadership across the world.

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ALTERNANT ASSISTANT DE DIRECTION HOTELLERIE RESTAURATION (H/F)

Marseille, France

Apprenticeship, Indefinite

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