Front Office Intern
Front Office Intern

ACCOR

Posted

Front Office Intern

About the job

Company Description


Upscale, 5 star hotel in Barcelona, Port Olimpic, being in the city centre, but only a few metres from the beach

A Sofitel Hotel in Barcelona!

With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers.
It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people.
Our service and commitment is focused on satisfying the needs of all our guests so that they can make the most of their stay in Barcelona.

Barcelona, the city of Gaudí, is one of the most modern cities in the country, and not surprisingly, major technological congresses such as Mobile World are held in this city. Not everything is future, culture and history are essential to understand its people. The Sofitel hotel is located opposite Barceloneta, its most famous beach. A few minutes walk away is the Gothic Quarter, one of the main tourist attractions of Barcelona. It is well connected to the airport and the train station.


Job Description


  • Learn to ensure a smooth and efficient experience delivered to all guests at registration, during their stay and at check out.
  • Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the hotel operation.
  • Learn to attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
  • To ensure that the highest level of customer satisfaction & service is offered and maintained at all times in relation to welcoming guests to the hotel complex.
  • Learn to ensure accuracy of reservations in respect of depositing information, billing/credit details, VIP/Guest special requests, room rates and guest information.
  • Ensure procedures are followed (regarding guest transportation, luggage collection and storage), and guest confidentiality.
  • Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
  • Work together with trust so that colleagues and management meet the goals of the department/Hotel.
  • Take responsibility to ensure all required tasks are completed accurately and within given time frames.

Qualifications


  • Is currently enrolled in a MBO hotel/tourism or Hotel Management.
  • Is known as enthusiastic, hospitable, team-builder, stress-resistant and representative.
  • Has passion for the hospitality.
  • Does not have to be a specialist already, but you are eager to learn.
  • Speak English, and Spanish, French is a plus.
  • Is available for at least 6 months, 5 days per week, 40 hours of practice per week.

Additional Information


  • A trainee allowance of 600€ per month.
  • One meal per day.
  • A dynamic internship where you will experience the whole Front Office department.
  • Working in a young and enthusiastic team.
  • Working in a hotel chain with many opportunities.
  • Excellent opportunities for internal training and schooling during the internship.
  • Excellent international career development opportunities after your internship.

About you

See description
  • Language required: Spanish.

The company

We are far more than a worldwide leader. We are more than 290,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.

Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

WE ARE ACCOR
Our leadership is bold. Our agility thrives on open innovation and we embrace the new, whether it's diversity, trends, challenges. As change accelerates, we continually hone our vision of hospitality reinvented, developing how we use spaces and share with the world.

We are a forward-thinking partner that delivers on steadfast commitment thanks to the most diversified & best performing integrated hospitality ecosystem. Our industry-defining tools catalyze stable growth, driving performance and value. Our global scope and specialist expertise empower those we work with.

Accor hospitality is fundamentally about people and our success relies on our Heartists® to deliver the best service, welcome and care for our guests. With people at heart, our world expands. Our culture nurtures empowerment and welcomes everyone with openness.

We are 100% committed to sustainability, with people at the heart of what we do. As such, we strive to make a meaningful impact by unlocking lifestyle experiences and shaping the hospitality of tomorrow - together, with all our stakeholders: Heartists®, owners, partners, guests and communities.

OUR INTEGRATED HOSPITALITY ECOSYSTEL
Our strong ecosystem of brands, value-added services & solutions, and powerful loyalty program allows us to constantly reinvent unique experiences and services for our clients in line with their evolving needs and new ways of living, traveling and working, from hotel stays to restaurants, to working and meeting. For our partners, we also maximize performance and value, thanks to our complete range of business solutions and expertise.

This unmatched ecosystem creates memorable lifestyle experiences, expanding hospitality beyond hotel walls to elevate everyday moments. And brings to life the vision of Augmented Hospitality at the core of our business, a refined vision of hospitality and the tailor-made services we can provide to a community of clients made up of guests and locals alike.

OUR UNRIVALED PORTFOLIO OF BRANDS
Accor offers the most diverse brand portfolio of the industry with 40+ hotel brands across all segments, from luxury to economy, as well as entertainment, restaurants & bars, coworking and business services & solutions to boost performance.

OUR GLOBAL FOOTPRINT
The Group is established in 110 countries and we are constantly expanding our presence and leadership across the world.

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Front Office Intern

Barcelona, Spain

Internship, Indefinite

Start Date:

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