[{{ $ctrl._job.status.name | translate}}] Front Office Agent Internship
Aemilia Hotel & Savhotel

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Job description

Aemilia Hotel and Savhotel are two independent, 4-star hotels, that have been ranking in the top 4 spots on TripAdvisor, out of 105 hotels in Bologna, continuously for the past several years. This result makes us proud and reflects our strong effort to win our daily mission, which is to provide maximum satisfaction to all our guests.

Our strong experience in training interns from the top European hotel management schools coupled with our belief that trainees should be an active and integral part of our teams, makes us an ideal choice to all those students that want to gain real work experience, take increasing responsibilities and play an important role in our organization.

Working with us, you will have the following opportunities:

- Work in a young, friendly, and vibrant environment
- Learn from a very experienced and professional team
- Learn our attitude towards service, which allows us to be highly ranked from our guests in terms of guest satisfaction (TripAdvisor, Booking.com, etc.)
- Develop technical skills in the department of your interest
- Improve upon your knowledge of the Italian language

With an internship in the Front Office Department, you will have the great opportunity to be part of our “Customer experience project”, being part of a young and skilled team, that everyday work to reach the full Guest Satisfaction, monitoring room sales and administrative tasks as well.
As a Front Office team member, you will have the opportunity to gain experience in several different types of operations, including:

- Checking in guests
- Assisting guests
- Checking out guests
- Concierge
- Make reservations, quotes and small contract proposals
- Work directly with the PMS and booking systems
(OTAs, extranet, etc. )
- Following administrative tasks (issuing invoices, cashier closure,
- recollect payments)
- Working constantly with meeting & conference and reservation departments
- Learn the most important concepts of Revenue, managing the online distribution and the daily pricing.

Requirements

-a service-oriented attitude and genuine drive to provide maximum customer care
-team work
-motivation and willingness to learn
-attention to details
Job type
Internship
Location
Bologna, Italy
Department
Front Office reception
Languages
English, Italian
Starting in
As soon as possible
Latest start date
July 2019
Duration of the contract
6 months
Positions available
2
Pay range
€ 600
Accommodation
included
Other benefits
Meals on duty / uniform

Aemilia Hotel & Savhotel

Aemilia Hotel and Savhotel are two independent, 4-star hotels, that have been ranking in the top 4 spots on TripAdvisor, out of 105 hotels in Bologna, continuously for the past several years. This result makes us proud and reflects our strong effort to win our daily mission, which is to provide maximum satisfaction to all our guests.

Our strong experience in training interns from the top European hotel management schools coupled with our belief that trainees should be an active and integral part of our teams, makes us an ideal choice to all those students that want to gain real work experience, take increasing responsibilities and play an important role in our organization.

AEMILIA HOTEL:
Aemilia Hotel is located just a few minutes walking from the historic center, Sant’Orsola Hospital and the University Complex.
With its 124 rooms, a top quality Conference Centre with 9 meeting rooms, two terraces (one of them on the top floor with a Jacuzzi), a lounge bar, the Gurmè Restaurant and a breathtaking view over Bologna’s rooftops and hills, Aemilia Hotel meets the expectations of business and leisure clients alike. We are particularly proud to constantly occupy the top positions on Tripadvisor, where our hotel is on the top in the quality-price ratio list and has received the Certificate of Excellence, as well as on Booking, where Aemilia is reviewed as “Faboulous” and is always highly demanded.

SAVHOTEL:

Savhotel is located in the fair district of Bologna, in a strategic position for business travelers.
The 120 bedrooms, 4 meeting rooms, a lounge bar, NeroArancio Restaurant, a large terrace and a modern fitness room ensure our guests an always comfortable welcome. Besides vaunting an excellent score on Booking (9/10), the third position over Bologna’s 102 hotels on Trip Advisor’s list and therefore the first four - stars hotel of the city, Savhotel is on the podium of the best Hotels in Europe, according to eDreams.


WHAT WE BELIEVE:
Teamwork is one of our strongest values. Passion and motivation are pillars of our company culture, necessary to achieve the excellence we constantly look for.

HOW WE SUCCEED :
We want to be the best.
In order to reach our goal, we focus on our employees, which, in turns, work towards our daily mission, which is to achieve the highest rate of customer satisfaction possible. We want every guest to leave our hotel happy and completely satisfied with our service, with the goal of exceeding his expectations!

HOW WE BEHAVE:
We are a young, multicultural team that creates a vibrant and dynamic working environment, in which we learn from each other and constantly look to improve ourselves.

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