[{{ $ctrl._job.status.name | translate}}] Accommodation Services Coordinator – Budapest (6 months contract)
Agoda Europe

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Job description

***Please note that this position is for a 6 month contract***


Agoda is one of the world’s largest online hotel and accommodation booking platforms. Founded in 2005 and now a Booking Holdings company, Agoda offers travelers a fast, easy way to book hundreds of thousands of properties in almost every country on earth.

In every department, Agoda provides an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter to achieve your goals.


Assist in select functions of the Partner Services Department. In addition, the individual is required to provide support to existing accommodation partners through phone calls and administrative tasks, which include but are not limited to reactive support, content improvements, property activation and booking related support within the assigned service level agreements. Coordination with other departments involved in assigned projects will also be an essential part of the job.


Accountable for meeting individual SLA KPIs and team goals, and following procedures
Provide day-to-day support for property partners as a first point of contact
Educate accommodation partners on booking management processes
Validate registering properties for potential fraud and quality
Acquire, review and continuously improve property content that accurately reflects the character and facilities of the hotel, resulting in maximum bookings
Assist with onboarding of property partners, and provide training of agoda’s systems
Participate in tactical high velocity projects
Promote supplier self-service support and maintenance.
Assist with booking confirmation and improve booking acceptance ratios
Increase operational efficiencies and revenue within the team

Measurement / KPI

You will be accountable for meeting individual (KPIs) and team goals including but not limited to:
Number of handled cases
Case resolution time
Booking acceptance ratio
Knowledgebase engagement



MUST have good command of spoken and written English
We also welcome fresh graduates to apply
Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal-focused.
Ability to deal with high volume of repetitive tasks
Analytical thinking and problem-solving skills
Immaculate telephone manners and communication skills
Thoroughly pays attention to guidelines and follows procedures ensuring good quality of service
Ability to work in both a team environment and autonomously
Demonstrate high degree of integrity and confidentiality
Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business.
Job type
Part-time job
London, United Kingdom
Administration & General, Human Resources
Starting in
As soon as possible
6 months

Agoda Europe

Agoda.com is a leading Asia-based, online travel accommodation company that specializes in securing the best accommodations at the lowest prices for travelers. Agoda.com is part of Priceline.com (Nasdaq:PCLN). Agoda.com’s network includes more than 950,000 accommodations worldwide. The multinational staff of nearly 3,000 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals to both business and leisure travelers.

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