[{{ $ctrl._job.status.name | translate}}] Food & Beverage Coordinator
Agoda Europe

Posted

Job description

  • To provide a comprehensive and efficient administrative service to the Food and Beverage Manager and Food and Beverage Outlet Managers.
  • To manage the office environment providing an exceptional guest and colleague experience, by maintaining office essentials, co-ordinating administrative duties and anticipating customer needs in a professional manner ensuring a seamless service experience

Description

  • Responsible for typing and sending all F&B department's related correspondence such as menus and those relating to restaurant enquiries and confirmations
  • Compose letters on behalf of the F&B Manager and F&B Outlet Managers in line with Coworth Park standards
  • Type special menus for groups, promotions and other menus as required
  • Operate and manage the computer system according to office procedures, filing documents in a logical and easily accessible system and maintaining accurate records.
  • Manage office supplies and hotel collateral, ensuring enough stationery is available and stocked
  • Answer the telephone within three rings in a friendly, courteous and efficient manner, providing accurate information to the caller
  • Meet and greet visitors, create a warm welcome, conduct showrounds and deal with all enquiries professionally
  • Coordinate the diary for the F&B Manager and keep up-to-date contact lists
  • Check departmental log books every morning and pass on for action and follow up
  • Assist in research for promotions, projects and competitor's analysis
  • Take reservations and accurately record any special requirements, payments and contact details
  • Confirm reservations both verbally and in writing ensuring special requirements are referred to
  • Respond to all external and internal F&B enquiries (via email and website) within 24 hours
  • Ensure timely and efficient internal communication on all details to a reservation e.g. menu and wine choice, final number of guests, menu and place card requirements.
  • Liaise with all relevant departments and managers to ensure group reservation information has been received
  • Attend weekly BEO meetings
  • Attend hotel morning meetings
  • Attend meetings and take minutes as required including 'Your Voice' and CSR.
  • Ensure office, kitchen and reception areas are kept tidy and clean at all times
  • Coordinate meeting room diary and ensure meeting room is set up accordingly

Profile

  • Exceptional customer service experience
  • Excellent accuracy, including typing
  • Proficient MS Office knowledge including PowerPoint
  • Experience within Food & Beverage environment
  • Excellent written and spoken English
  • Good organisational and administration skills
  • Ability to prioritise work load
  • Experience using Delphi and Opera computer systems
  • Immaculate presentation

Job Offer

Our global success is dependent on everyone who is a part of our team. Our belief is that everyone who works here should share the rewards.

Requirements

See description

Job type
Full-time
Location
Ascot, United Kingdom
Department
Administration & General
Languages
English
Starting in
As soon as possible

Agoda Europe

Agoda.com is a leading Asia-based, online travel accommodation company that specializes in securing the best accommodations at the lowest prices for travelers. Agoda.com is part of Priceline.com (Nasdaq:PCLN). Agoda.com’s network includes more than 950,000 accommodations worldwide. The multinational staff of nearly 3,000 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals to both business and leisure travelers.

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