[{{ $ctrl._job.status.name | translate}}] Guest Services Executive
Air Peace of Mind

Posted

Job description

Role purpose
Our service team members are our frontline team ensuring our guests have a great stay.
They’re fully equipped to simultaneously prepare bookings, offer additional services and solve problems to make sure every guest has a brilliant experience.
This is an on-call hospitality team like no other: a group of fast-paced problem solvers who eat queries for breakfast and (as a matter of honour) don’t pass the buck. That’s why we need a special sort – you’re dedicated to the cause, full of enthusiasm and a through-and-through people person.
Please note that this role will require to work on weekends.

Requirements

Duties and responsibilities
● Assist clients with troubleshooting problems as they arise
● Acting as the contact point between guests and contractors to fix any issues that might arrive during a guest's stay
● Assist clients and accounting with the facilitation of payments
● Create & cultivate client relationships during the post-sale / pre-arrival / in-stay
stages - via phone and email
● Guide and assist clients with their trip planning once the accommodation is
confirmed, create experiences with the guest that will make their stay
unforgettable
● Working with, and in some cases sourcing, worthy suppliers to help facilitate
requests

Qualifications and experience
● High proficiency in English (both spoken and written)
● Empathetic and caring, able to manage difficult conversation over the phone and under stress
● Good organisation skills and able to manage your own workload autonomously
● Committed to excellence and to deliver top quality customer service
● Great at building relationships and communicating with a diverse client base
● No qualms about working early, late and during weekends
● Reliable, rigorous and process oriented
● Sound judgement and decision-making skills, even when alone and under
pressure
● Customer service/ hospitality experience preferred
● Languages other than English preferred
Job type
Full-time
Location
London, United Kingdom
Department
Guest Relations
Languages
English
Starting in
As soon as possible
Duration of the contract
Indefinite
Other benefits
The opportunity to be part of something amazing. This is a small start-up but we are growing fast and want to build something special. ● Be surrounded by smart and hungry people in a passionate, friendly and transparent culture. ● Own and drive change within the company. ● Monthly outings with the team and an office lunch once a week.

Air Peace of Mind

Air Peace of Mind is a professional and personal management company for short-term lets. We launched in April 2016 and currently manage some of Central London’s most luxurious properties. From the beginning, our mission has been both a dedication to the highest quality of service to our global guests staying in our homes but equally delivering a 5-star management service to the homeowners with a personal touch and thus giving them peace of mind.

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