This position is now filled, but there are more Reservations jobs in Dubai

[{{ $ctrl._job.status.name | translate}}]
Reservation Agent
Al Bandar Rotana & Al Bandar Arjaan by Rotana

Posted

Job description

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:

• Process and confirm guest room reservations made by clients on the phone, letter or fax

• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations

• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.

• Show complete product knowledge, understand rate structure and apply rate management

• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor

• Promote and maintain good public relations and endeavors to maximize business

• Maintain an accurate room status at all times

• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails

• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Requirements

Skills
Education, Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies:

Understanding the job

Teamwork

Taking Responsibility

Recognising Differences

Adaptability

Customer Focus

Details

Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Reservations
Languages
English, Arabic (optional)
Starting in
As soon as possible
Latest start date
November 2021
Duration of the contract
More than 1 year
Accommodation
Provided
Other benefits
Transportation, Meals, Medical Insurance, 2 ways ticket every 2 years, 30 days annual leave each year.

Al Bandar Rotana & Al Bandar Arjaan by Rotana

Situated on the north shore of Dubai Creek, the thriving waterway that runs through the heart of the city, Al Bandar Rotana & Al Bandar Arjaan by Rotana is a five-star hotel & hotel apartments with a prime waterfront outlook. Located on Baniyas Road in one of Dubai’s most prominent business districts, the waterside hotel is just a few minutes by road from the world’s busiest airport, Dubai International, as well as the Dubai World Trade Centre and the Diplomatic District. Major tourism attractions are on the doorstep for this 5 star hotel, from mega malls to world-famous souks. The new Al Seef destination is rooted in Dubai’s culture and heritage, with a charming atmosphere that fuses the heritage and modernity of the Emirate. The design-led Rise Dubai Creek Harbour development is also a short drive away from our luxury hotel, home to live music, DJ sets, movie screenings and unusual casual dining concepts.

This modern, architecturally-striking property, features 190 uniquely-designed luxury hotel rooms and suites & 80 hotel apartments. Spacious, luxurious and featuring the latest amenities, options range from standard rooms to suites, ideal for both business and leisure travellers and families visiting Dubai. Al Bandar Rotana also offers Club Rotana rooms with additional benefits including an Executive Lounge and personalised services.

Guests are spoiled for choice with five dining options to suit every taste and occasion during their stay in Dubai. From seasonal authentic food at Gusto Italian Restaurant to Morgan’s Bar & Restaurant, the only gastropub in Dubai Creek, you are in for a real treat. For casual meals, all-day dining restaurant Salt & Pepper is just the ticket, while Vanilla Lobby Lounge is the place to enjoy tea, coffee and snacks. All outlets are complemented with a terrace overlooking stunning views of the Creek and Dubai’s skyline. Refreshing drinks and snacks can be savoured at The Deck Pool Lounge, while in-room dining is available around the clock.

Your meeting and event needs are well looked after too with six fully-equipped venues which are flooded with natural daylight and offer flexible set-up options to accommodate all requirements and occasions. Take care of your body and mind during your stay in Dubai at the Bodylines Fitness & Wellness Club featuring a modern gym with cardiovascular and free-weight training areas, as well as a swimming pool and sauna, steam and massage rooms.

Other suggested jobs

{{:: 'Reservation Agent' | ellipsis : 40 : true }}

{{:: 'Al Bandar Rotana & Al Bandar Arjaan by Rotana' | ellipsis : 35 : true }}

{{:: 'Receptionist' | ellipsis : 40 : true }}

{{:: 'Carlton Hotels & Suites' | ellipsis : 35 : true }}

{{:: 'Reservations Agent - Arabic Speaker' | ellipsis : 40 : true }}

{{:: 'Amwaj Rotana, Jumeirah Beach' | ellipsis : 35 : true }}
Other jobs
Waiter/Waitress
Dubai, United Arab Emirates
Reservation Agent
Dubai, United Arab Emirates
Butler / Personal Assistant
Dubai, United Arab Emirates