[{{ $ctrl._job.status.name | translate}}] Call Center Assistant Manager (Telephone)
Hilton Dubai Al Habtoor City

Posted

Job description

• Supervise all normal duties connected with the operation of the telephone.

• Follow up and check groups/ crews list for wake up calls (reception)
• Answering telephone calls promptly and with suitable greeting, using guests’ names and regarding courtesy and telephone.
• Cleanliness of Operator department area.
• Ensures that the information rack has updated information ( arrival and check out)
• Operating the paging system efficiently.
• Ensure the proper handling of emergency calls, ie fire, bomb-threats, medical and black out as per policy and procedure.
• Handle guest complaint call, routing to the duty manager or to the proper department.

Requirements

• At least 1 year of experience within the hospitality industry
Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Back Office, Administration & General, Front Office concierge, Other, Guest Relations
Languages
English, Arabic (optional)
Starting in
As soon as possible
Duration
More than 1 year

Hilton Dubai Al Habtoor City

With more than 550 hotels and resorts - and 140 new locations in development – across six continents, Hilton Hotels & Resorts offers travelers a world of authentic experiences. We are recognized as an innovative, forward-thinking leader that offers best-in-class products, services and amenities, including outstanding restaurants and our new highly acclaimed eforea: spa at Hilton experience. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

With a legacy of forward-thinking leadership, Team Members at Hilton Hotels & Resorts welcome guests in more countries than any other full-service hotel brand. Join us if you know how to make people feel cared for, valued and respected.

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