Guest Relations Coordinator

[{{ $ctrl._job.status.name | translate}}] Guest Relations Coordinator
Al Maha, a Luxury Collection Desert Resort & Spa, Dubai

Posted

Job description

The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.
Job Summary
 
     Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room. Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
 
     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Rooms division
Starting in
As soon as possible

Other suggested jobs

{{:: 'Guest Relations Officer' | ellipsis : 40 : true }}

{{:: 'Habtoor Grand Resort, Autograph Collection' | ellipsis : 35 : true }}

{{:: 'Duty Manager' | ellipsis : 40 : true }}

{{:: 'Sofitel Dubai The Palm Resort & Spa' | ellipsis : 35 : true }}

{{:: 'Residences Doorman' | ellipsis : 40 : true }}

{{:: 'BVLGARI Resort & Residences Dubai' | ellipsis : 35 : true }}

{{:: 'CID Agent' | ellipsis : 40 : true }}

{{:: 'The Ritz-Carlton Abu Dhabi, Grand Canal' | ellipsis : 35 : true }}
Other jobs
Housekeeper
San Antonio, TX, United States
Gourmet Coffee Attendant
Kansas City, MO, United States
Housekeeper-PT
Vancouver, Canada
Host/Hostess
Victoria, Canada
View 15821 other offers