Rooms Controller - Aloft Jakarta Wahid Hasyim

[{{ $ctrl._job.status.name | translate}}] Rooms Controller - Aloft Jakarta Wahid Hasyim
Aloft Jakarta Wahid Hasyim

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Job description

At Aloft Hotels we’re wired for next generation travelers who love open spaces, open thinking, and open expression. Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Our guests are tech savvy and confidently social, with an eclectic style they’re not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. We’re looking for innovative self-expressers who aren’t afraid to draw outside the lines. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels.

Job Summary
 
 

1.  Own the daily pre-arrival planning and stay-personalization process

 

▪ Pre-block rooms for all arrivals, with considerations of the estimated time of arrivals, personal guest preferences and stay history. Focus on Elite members and other VIP guest ▪ Allocate room upgrades based on availability, balancing upsell opportunities with prioritization of preferred rooms/room types for Elite members ▪ Review special requests on reservations and coordinate with other related departments to anticipate and fulfill the ask/s, e.g. feather-free request, honeymoon or VIP setup ▪ Ensure all special occasions stay information (e.g., birthday, anniversary, wedding couples, etc.) are recognised

 

 

2. Manage room inventory to maximize room revenue and occupancy 

 

▪ Communicate and align with Revenue management leader and Front Office Manager on same-day sell/upsell strategy ▪ Review and manage guestroom inventory for same-day sales to maximize yield and occupancy ▪ Act as the main point of control for saleable rooms in conjunction with Revenue, Front Desk, Housekeeping and Engineering teams ▪ Review arrival reports and communicate effectively to the Housekeeping department for proper room assignment process to Room attendants ▪ Monitor the percentage of vacant clean rooms based on arrival patterns to ensure that there are adequate vacant clean inspected rooms to manage arrival patterns ▪ Ensure pre-blocked rooms are released as “Vacant-Clean-Inspected” (VCI) by Housekeeping and ready prior to guest reservations with ETA ▪ Coordinate with Housekeeping and Engineering teams to review and release on time the out-ofservice and out-of-order rooms that were blocked for Rooms Preventive Maintenance (RPM) 

 

▪ Constantly keep track of changes in arrival patterns and room status (e.g. early check-out, late checkout, room change, unexpected stay-over, walk-ins, etc.) and communicate with Housekeeping

 

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Fulltime job
Location
Jakarta, Indonesia
Department
Rooms division
Starting in
As soon as possible

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