Public Area Attendant
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Public Area Attendant

Aloft London Excel

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Public Area Attendant

About the job

At Aloft Hotels we’re wired for next generation travelers who love open spaces, open thinking, and open expression. Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Our guests are tech savvy and confidently social, with an eclectic style they’re not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. We’re looking for innovative self-expressers who aren’t afraid to draw outside the lines. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels.

POSITION SUMMARY

 Clean public and employee restrooms and showers. Clean glass in public and employee areas. Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment. Dust surfaces in assigned area. Empty trash containers, ashtrays, and ash urns in public areas into proper containers. Inspect condition of furniture for tears, rips, and stains and report damages. Clean and maintain lights. Post caution signs to limit traffic when necessary. Contact other departments directly for urgent repairs. Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms.

 

 Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Visually inspect tools, equipment, or machines (e.g., to identify defects). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down a ladder. Stand, sit, kneel, or walk for an extended period across an entire work shift. Perform other reasonable job duties as requested by Supervisors.

Housekeeper Public/Employee Spaces Job Family: Housekeeping

 

Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

§ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

§ Thank guests with genuine appreciation and provide a fond farewell.

Working with Others

§ Support all co-workers and treat them with dignity and respect.

 

Quality Assurance/Quality Improvement

§ Comply with quality assurance expectations and standards.

 

Physical Tasks

§ Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.

§ Ability to push and pull work-related machinery over sloping and uneven surfaces.

§ Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

§ Visually inspect tools, equipment, or machines (e.g., to identify defects)

§ Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

§ Move through narrow, confined, or elevated spaces.

§ Move up and down a ladder.

§ Stand, sit, kneel, or walk for an extended period across an entire work shift.

§ Move at a speed that is required to respond to work situations (e.g., run, walk, jog).

§ Move over sloping, uneven, or slippery surfaces and steps.

§ Move up and down stairs and/or service ramps.

 

Housekeeping Protocol

§ Post caution signs (e.g., wet floor signs) to limit traffic when necessary.

§ Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs.

§ Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.

§ Respond promptly to requests from guests, Front Desk, or At Your Service requests.

§ Identify and report preventative or other maintenance issues in public areas or guest rooms.

 

Public and Employee Spaces

§ Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash.

§ Clean glass (e.g., windows, mirrors) in public and employee areas by removing dust, spots, and smears.

§ Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover).

§ Dust surfaces in assigned area, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents.

§ Empty trash containers, ashtrays, and ash urns in public areas into proper containers for recycling or disposal.

§ Inspect condition of furniture for tears, rips, and stains and report damages to manager/supervisor.

§ Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt-out bulbs. 

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

About you

See description
  • Language required: English.

The company

Marriott International is the world's largest hotel company based in Bethesda, Maryland, USA, with more than 6,000 properties in 122 countries and reported revenues of nearly $14 billion in fiscal year 2015. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott London Complex hotels encompassing The Park Tower Knightsbridge, a Luxury Collection Hotel, Le Méridien Piccadilly, Sheraton Grand London Park Lane Hotel, W London Leicester Square and Aloft London Excel.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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Public Area Attendant

London, United Kingdom

Full-time, Indefinite

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