Lead Concierge
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Lead Concierge

About the job

Job Summary
 
     Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Serve as a departmental role model or mentor; ensure employee compliance with company standards and policies and external regulations. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
 
     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

About you

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  • Language required: English.

The company

Experience a warm welcome and modern sophistication at the Amsterdam Marriott Hotel. Located in the heart of Amsterdam, our city centre hotel is surrounded by the world famous canals & a 5 minute walk from the Rijksmuseum & Van Gogh Museum; this city offers you endless thrills! Make yourself at home in one of our newly refurbished hotel rooms, which boast a fresh modern design, high-speed Internet access & some with scenic views of Amsterdam. Overlooking the Leidsesquare, the hotel is ideally located for dining & entertainment. Steakhouse Midtown Grill offers savory USDA steaks, fine chops & fresh seafood, Sorel’s bar invites you to experience local crafts, bourbon & cocktails.

Constantly on top of innovation, our city centre hotel features flexible & newly refurbished meeting spaces, perfect for conferences, small business meetings & social events alike. Our mission is to host you brilliantly, to make every event & stay with us memorable and effortless. Book now at the Amsterdam Marriott Hotel.

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Lead Concierge

Amsterdam-West, Amsterdam, Netherlands

Part-time, Indefinite

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