Assistant Front Office Manager
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Expired

Assistant Front Office Manager

About the job

Job DescriptionManage the functioning of all departmental employees and facilities (Reception, Guest Service Center, Bell team, Drivers, Concierge, Guest Experience, Night shift – 45 person manning)Develop and maintain a motivational working environment within the department taking into consideration the remote location and varying needs of team members.Lead the team member’s performance appraisalsTo coordinate work of other managers and supervisors in each section of Front Office to ensure highest guest and team satisfaction.To be in charge of the Front Office work schedule and leave planning.Hyper collaborate with other departments to maximise effectivityTo monitor Front Office inventory and order new/additional/replacement items when necessaryProvide coaching and counselling, support and guidance to the team member as required.Work with various systems simultaneously (Opera PMS, Outlook, MessageBox, Anantara App, Loyalty Systems, ReviewPro, Paytrax)Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance.  Continue to capture best current practice in new LSOPs relating to front office operation.Lead the upselling and cross selling of the department via FPG upselling programming.Monitor daily arrivals and action as appropriate for any VIP or special request.  Liaise with housekeeping, room service, guest relations and any other department where necessary to complete the action.Ensure team member are up-to-date with current information and data of the hotel products and services including room types, rates, features and facilities, food and beverage outlets & promotions, spa and health club, and other services and facilities.Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.Drive hotel buggies carefully and safely at all times.Lead the management morning briefing report on daily basis

About you

  • Language required: English.

The company

At Anantara, our fast-growing and entrepreneurial environment set us apart from our competitors. If you thrive on challenging work, you’ll find plenty of ways to develop your career, as well as leaders who make it their mission to support you. Our focus on performance ensures continuous business success, which translates to growth opportunities for those who are ready to make them happen.


What we offer for our guests in Qasr Al Sarab Resort- unparalleled luxury and comfort amid the mystic desert charm of Abu Dhabi’s Empty Quarter. Ride on a camel over sun soaked dunes as this foreboding landscape unwinds eternally in front of you. Soak in the freeform swimming pool while desert wildlife grazes in the shade below. Be inspired by glorious Arabian décor that channels one of the world’s most ancient and revered cultures.

Located in the legendary Liwa Desert, one of the largest uninterrupted sand deserts in the world, Qasr Al Sarab Desert Resort by Anantara embraces the epic adventures of this evocative landscape by providing a luxury oasis for discerning travellers. Recline by the plunge pool outside your own private villa, or stretch out on a sumptuous day bed surrounded by rich Middle Eastern fabrics and local artefacts. Every room, villa and suite is considered to be some of the finest abodes among luxury Abu Dhabi resorts and features desert views, blending our rich interiors with the landscape.

Qasr Al Sarab Desert Resort by Anantara distinguishes itself from other Abu Dhabi hotels bringing its guests the quintessential Abu Dhabi luxury resort experience with leisure facilities to please the most demanding of tastes. A sanctuary of wellbeing that draws on an array of ancient cultures at Anantara Spa. A choice of four dining venues that offer the greatest Middle Eastern cuisine and fine gastronomic experiences from across the globe.

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Expired

Assistant Front Office Manager

Abu Dhabi, United Arab Emirates

Full-time, Indefinite

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