Assistant Front Office Manager
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Expired

Assistant Front Office Manager

About the job

Andaz means "personal style" in Hindi. Andaz Amsterdam Prinsengracht means, five-star creative luxury in the heart of Amsterdam, expressed through local experiences, art & design and picture-perfect drinking and dining, in a playful Dutch-inspired environment.

Do you feel intrigued already?
Because we are looking for an Assistant Front Office Manager!

Your MINDSET:
• A leader who likes to manage a diverse team;
• Someone that loves the day-to-day Front Desk operations buzz;
• A natural motivator with a good portion of personality;
• Enthusiasm and a hands-on mentality to bring the reception to the next level;
• A living and breathing example of how to make the guests’ stay personalized and memorable;
• A true “Andaz host” who delivers the brand promise at all times.

What does the ROLE entail?
• Working alongside the Front Office Manager in supervising, coaching, counseling and training the team to reflect our service standards and procedures;
• Ensuring all operations and cash handling are done per policies and procedures;
• Verifying that accurate room status information is maintained and properly communicated;
• Performing all Front Office operational tasks as needed, to facilitate service and show presence;
• Analyzing, investigating, resolving and documenting all guest complaints;
• Maintaining excellent communication with housekeeping department, relaying information on expected and early arrivals, VIP's, moves, turndown service, group arrivals and special requests;
• Coordinating reports from guests regarding rooms requiring urgent maintenance;
• Preparing schedules, wages and attendance lists;
• Actively participating in the selection of Front Office employees.
  • What’s in it for YOU? General Perks: • A great place to work in lovely Amsterdam center. In the middle of the iconic Prinsengracht canal. • An entry to the Hyatt Family, a place where we care for people so they can be their best; • 12 free nights at Hyatt hotels globally every year and 20% Discounts at our F&B outlets and special discounts at our Spa • A guest experience in your own city with a complimentary overnight stay, cocktails & dinner for two; • Travel Allowance, starting from a 5 kilometers travel distance from the hotel. • Uniform provided and laundry is taken care of in house. • 25 Vacation days Wellbeing: “Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose” • To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge as Hyatt's wellbeing assessment tool "Hyatt Well-Check" • Social Activities; Team building outings, Sports/wellbeing activities • Hotel gym access Development: “Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based an employee’s individual circumstances and take the form of a career lattice” • International working experience with future international transfer happily facilitated. • Personal development plan, in order to reach your full potential. • A wide range of development tools through the Hyatt Learning platform for all colleagues. From E-Learnings to classroom sessions, Hyatt provides different solutions, depending on how you learn best (Example: Excel courses, Leadership series etc.). Diversity: “Inclusion and diversity are at the core of our purpose – we care for people so they can be their best – and we are deeply involved in actions that create a culture of opportunity for all” • An International team of over 15 different nationalities • Focus on Diversity, Equity and inclusion within our team. Through employee support groups (HyPride & Women@Hyatt), workshop and classroom trainings.
  • Department: Reception

About you

Your EXPERIENCE:
• At least 2 years of experience working as Front Office Supervisor or Assistant Manager, having great leadership skills alongside encompassing knowledge of operations and administration;
• A relevant degree in Hospitality or Tourism Management, or equivalent experience;
• Very familiar with Amsterdam and everything she has to offer;
• Encouraging, motivating and reassuring;
• Great language and communication skills in English and in Dutch (both mandatory);
• You do not hold back from all front desk related administrative tasks, projects and responsibilities.
• Legally allowed to work in the Netherlands, holding an EU/EEA passport or a valid work permit for the country (we do not assist with Visa / permit applications).
  • Language required: English.

The company

Art becomes life at Andaz Amsterdam Prinsengracht. Or is it the other way around? Our five-star boutique hotel in Amsterdam’s historic city center is more than a place to stay—it’s living art in the lively Jordaan district.

Once a nondescript public library building overlooking the Prinsengracht (Prince’s Canal), Andaz Amsterdam has been transformed into a fantastical dream-world by Dutch architect and renowned designer Marcel Wanders. This is the place where old becomes new, history fuses with modern-day living, and your luxury hotel beats with the same heart as the city. Traditional Dutch art and culture meshes with the present at every turn—sit in the oversized tulip chairs and read the history of Amsterdam on the wallpaper, stroll through the romantic, secretive garden, and take pictures in our Instagram-worthy Observatorium, where the history of Dutch seafaring is retold through light-fixture constellations and Old World maps.

The Andaz Amsterdam is the preferred hotel of the Stedelijk Museum, and features a unique collection of more than 40 video art pieces throughout the hotel. With 122 uniquely Dutch-designed guestrooms and the Bluespoon Restaurant and Bar serving up uncomplicated European cuisine, the Andaz Amsterdam Prinsengracht is a hotel that is inspired and continuously inspires the spirit of the neighbourhood.

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Expired

Assistant Front Office Manager

Amsterdam, Netherlands

Full-time, 12 months

Start Date:

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