I share the leadership of the outlet with the Head Chef who is looking after the staff in the kitchen. I head up the service side of the operation. My team consists of 3 Team Leaders and 5 Bartenders of which I take charge of their development and progression.
My main area of responsibility is running Lady Abercorn''s according to our brand which asks for an unscripted service, whereby everybody can add their individual touch and ‘personal style’ to the ambience and environment. I am also fully responsible for the financial success of the operation which includes budgeting, forecasting, keeping to defined targets of revenue, cost and GOP results. I also ensure we keep to planned Guest Satisfaction targets as well as planning how the outlet can improve in service levels and offering.
My job also includes to work closely with plenty of other departments and suppliers. With the Sales and Marketing team I plan, design and create promotions to make sure that my outlet is advertised in the right way. Besides my colleagues, I work with plenty of people from outside of the hotel including wine and spirits suppliers, PR agencies, event organizers or interior designers when it comes to refurbishment.
The most important skill is the ability to multitask as there is a busy operation to run while planning the strategy and way forward. An eye for detail is also essential, as well as looking out for the newest trends and interpreting them in the Andaz way to include them in the operation.
- Job type
- London, United Kingdom
- Starting in
- As soon as possible
- Contract duration
Andaz London Liverpool Street
Our hotel is not conventional, this is reflected in our people and woven into the fabric of our culture of creating memorable experiences.
Uncover an environment free of barriers, where ideas are exchanged and encouraged. We are a 5 Star Lifestyle Hotel located in the heart of vibrant East London. Featuring 267 newly refurbished rooms, 7 exciting bars & restaurants and 15 diverse event spaces. We embrace people challenging the norm and who aren’t afraid of standing out, that’s what makes us different – your personal style whether that be tattoos, piercings or pink hair.