Guest Communication Agent
About the job
• Answer phone calls in an efficient and friendly manner.
• Handle guests’ requests in an appropriate manner.
• Accept and deliver wake-up calls, messages and facsimiles in a timely manner.
• Assist colleague in running daily reports for department.
• Constantly be up to date regarding expected arrivals and departures.
• Maintain positive guest and colleague interactions in a good working relationship.
• Support demonstrating and reinforcing Armani’s Values and Culture Characteristics.
• Ensure punctuality is kept at all times.
• Deal with enquiries in person or by telephone.
• Take appropriate steps in emergency.
• Receive and attend to outgoing calls: local, trunk and international.
• Be always updated about special programs and events in the hotel and in the city in order to recognize and respond to guests needs.
• Previous experience in similar and/or related fields in a 5* Hotel.
• Reading, writing and oral proficiency in English, Italian and additional languages desirable (Chinese or Arabic).
• Good knowledge of the attractions and events in Milan.
• Excellent communication and organization skills.
• Working computer skills and knowledge.
• Able to work calmly & confidently under pressure.
Successful candidate must possess legal work authorization in Europe.
We look forward to receiving your application!
- Languages required: English and Italian.
Welcome to Armani Hotel Milano, a five stars luxury hotel inaugurated in 2011 following a collaboration between Giorgio Armani S.p.A., one of the most prestigious fashion brands in the world, and Emaar Properties PJSC, the creator of iconic development projects.
Located in the heart of the famous Milan fashion district of Via Manzoni and Via Montenapoleone, just a few minutes away from the amazing Duomo cathedral and La Scala Theatre, the Armani Hotel Milano, with 95 luxury guestrooms and suites, is the second hotel of the brand Armani Hotels & Resorts after the Armani Hotel Dubai situated in the famous Burj Khalifa.
Armani Hotel Milano is the perfect place for a luxury experience made of comfort, privacy and beauty, in line with the Stay with Armani philosophy, which promises a “home-away-from-home” experience: we welcome every guest as our own, delivering a genuine home approach and a unique lifestyle experience.